Unable to send email

Email setup and troubleshooting

Unable to send email

Postby maggie on Sat Nov 14, 2015 5:08 pm

I've been unable to send email today to 2 Hotmail addesses. Return messages all says :

Unfortunately, messages from 220.233.0.71 weren't sent. We recommend that you contact your Internet service provider. The problem is that too many unwanted messages have been sent from the following IP address above. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.
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Re: Unable to send email

Postby Dazzled on Sat Nov 14, 2015 7:28 pm

This topic was also raised at viewtopic.php?f=13&t=42433
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Re: Unable to send email

Postby maggie on Sun Nov 15, 2015 11:19 am

Thanks Dazzled. It is still not fixed this morning.
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Re: Unable to send email

Postby 6bushman on Sun Nov 15, 2015 1:47 pm

maggie wrote:................ It is still not fixed this morning.


I think you should check again.
Its working for me today
viewtopic.php?f=13&t=42392&p=316498#p316498
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Re: Unable to send email

Postby maggie on Sun Nov 15, 2015 2:04 pm

No not fixed for me. I just tried again and still getting bounces.
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Re: Unable to send email

Postby maggie on Sun Nov 15, 2015 11:43 pm

Still getting bounced email to Hotmail accounts.
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Re: Unable to send email

Postby altaafa on Mon Nov 16, 2015 1:13 am

maggie wrote:Still getting bounced email to Hotmail accounts.


Hi. We can see that you have several exemail email accounts with Exetel. Can you advise the exemail email address that you are having difficulties with ?

Furthermore more can you receive any emails from hotmail email accounts ?

If possible try to send an email to a hotmail account using one of the other exemail accounts and check wither you are getting the same bounce back message.

Please let us know the outcome.
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Re: Unable to send email

Postby maggie on Wed Nov 18, 2015 8:46 pm

I'm still getting bounced hotmail emails from several of my Exetel email accounts. I will PM you the addresses.
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Re: Unable to send email

Postby altaafa on Thu Nov 19, 2015 12:30 am

maggie wrote:I'm still getting bounced hotmail emails from several of my Exetel email accounts. I will PM you the addresses.


Hi PM received.

Can you use "pecan-mail.exetel.com.au" as the smtp server (outgoing mail server address) as a temporally workaround, while we are solving this issue with Outlook. We apologies for the inconvenience.
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Re: Unable to send email

Postby maggie on Thu Nov 19, 2015 12:22 pm

Sure but how does that work in Thunderbird?
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Re: Unable to send email

Postby angelos on Thu Nov 19, 2015 12:23 pm

maggie wrote:Sure but how does that work in Thunderbird?


This issue has been resolved so you need not do any temporary changes. Are you still facing this issue? If so can you please show the error or bounce back you are getting? Please screen the email address and leave only the domain for privacy.
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Re: Unable to send email

Postby maggie on Thu Nov 19, 2015 12:29 pm

Don't worry. Got it sorted in Thunderbird.
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Re: Unable to send email

Postby angelos on Thu Nov 19, 2015 12:33 pm

maggie wrote:Don't worry. Got it sorted in Thunderbird.


:) Great news.. Keep us posted in case it comes up again
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Re: Unable to send email

Postby maggie on Thu Nov 19, 2015 12:35 pm

angelos wrote:This issue has been resolved so you need not do any temporary changes. Are you still facing this issue? If so can you please show the error or bounce back you are getting? Please screen the email address and leave only the domain for privacy.


Oh good. I'll undo the changes and put it back to the usual settings. Glad it is fixed.
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