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Exetel to Hotmail - SMTP error 550 SC-002 (COL004-MC2F)

Posted: Sat Apr 22, 2017 1:30 pm
by AndrewCottrell
I got a the following SMTP error email this afternoon for 5 x hotmail email addresses that were working a few weeks ago. Can Exetel email admin please read the MS email below and fix the problem as MS indicate that the problem is with Exetel's pecan2-mail.exetel.com.au server.


This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

email_1@hotmail.com
SMTP error from remote mail server after MAIL FROM:<acottrell@exemail.com.au> SIZE=55264:
host mx1.hotmail.com [65.55.37.88]: 550 SC-002 (COL004-MC2F34) Unfortunately, messages from 220.233.0.71 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.
email_2@hotmail.com
SMTP error from remote mail server after MAIL FROM:<acottrell@exemail.com.au> SIZE=55264:
host mx1.hotmail.com [65.55.37.88]: 550 SC-002 (COL004-MC2F34) Unfortunately, messages from 220.233.0.71 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.
email_3@hotmail.com
SMTP error from remote mail server after MAIL FROM:<acottrell@exemail.com.au> SIZE=55264:
host mx1.hotmail.com [65.55.37.88]: 550 SC-002 (COL004-MC2F34) Unfortunately, messages from 220.233.0.71 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.
email_4@hotmail.com
SMTP error from remote mail server after MAIL FROM:<acottrell@exemail.com.au> SIZE=55264:
host mx1.hotmail.com [65.55.37.88]: 550 SC-002 (COL004-MC2F34) Unfortunately, messages from 220.233.0.71 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.
email_5@hotmail.com
SMTP error from remote mail server after MAIL FROM:<acottrell@exemail.com.au> SIZE=55264:
host mx1.hotmail.com [65.55.37.88]: 550 SC-002 (COL004-MC2F34) Unfortunately, messages from 220.233.0.71 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.


Thanks,
Andrew

Re: Exetel to Hotmail - SMTP error 550 SC-002 (COL004-MC2F)

Posted: Sat Apr 22, 2017 2:43 pm
by HimaJ
Exetel is currently looking into this under the reference # - 11498634. You will receive a response shortly.

Exetel apologies for the inconvenience may have caused by this.