iPhone email issue

Email setup and troubleshooting

iPhone email issue

Postby ChrisB on Wed Nov 08, 2017 9:51 pm

Hi
Has something changed with the email server for iPhone's?? as of late this morning my wife and myself cannot receive emails on our iPhones. I cant find anything from Exetel indicating something has changed?? I am aware of maintenance that apparently took place this morning from 2am -4am, but the issue seemed to occur after approx 10am.

I also noticed someone on Whirlpool has also posted a topic having the same issue.
http://forums.whirlpool.net.au/forum-replies.cfm?t=2680159

Thanks Chris
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Re: iPhone email issue

Postby KavindaS on Wed Nov 08, 2017 10:40 pm

ChrisB wrote:Hi
Has something changed with the email server for iPhone's?? as of late this morning my wife and myself cannot receive emails on our iPhones. I cant find anything from Exetel indicating something has changed?? I am aware of maintenance that apparently took place this morning from 2am -4am, but the issue seemed to occur after approx 10am.

I also noticed someone on Whirlpool has also posted a topic having the same issue.
http://forums.whirlpool.net.au/forum-replies.cfm?t=2680159

Thanks Chris


Based on the planned maintenance notified via viewtopic.php?f=296&t=43713 , For those who have the issues with encryption and using iPhone please follow the below steps.

Settings => Accounts & Passwords => Select your exemail account => Advanced => Authentication
Then select "MD5 Challenge-Response" and it will work.
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Re: iPhone email issue

Postby ChrisB on Wed Nov 08, 2017 11:00 pm

Thankyou

Seems to be working ok now with the setting change.

Chris
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Re: iPhone email issue

Postby KavindaS on Wed Nov 08, 2017 11:03 pm

ChrisB wrote:Thankyou

Seems to be working ok now with the setting change.

Chris


Hi Chris,

That is a good news. Monitor it further and let us know if the issue persists. :)
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