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can't send emails

Posted: Sat Jun 09, 2018 11:09 am
by muzzatron
Hi - since the NSW outage has come back on. I can't send any emails? Do I need to change a setting somewhere?

Re: can't send emails

Posted: Sat Jun 09, 2018 5:32 pm
by rehanj
muzzatron wrote:
Sat Jun 09, 2018 11:09 am
Hi - since the NSW outage has come back on. I can't send any emails? Do I need to change a setting somewhere?
Hi, the NSW Outage should not have any impact on settings for email services. Is it possible to email us your service details to residentialsupport@exetel.com.au from a secondary (working) email address?
Please be sure to specify which Exetel provided email address is not working and any bounce back/error messages you get when trying to send an email. Apologies for any inconvenience caused.

Re: can't send emails

Posted: Sat Jun 09, 2018 6:18 pm
by muzzatron
OK I managed to fix it. For some reason password authentication had become unchecked. So just selected that option again. Thanks.

Re: can't send emails

Posted: Sat Jun 09, 2018 6:25 pm
by KrishanK
muzzatron wrote:
Sat Jun 09, 2018 6:18 pm
OK I managed to fix it. For some reason password authentication had become unchecked. So just selected that option again. Thanks.
Hi there, It's glad to know that you managed get the issue resolved.