Exetel to Hotmail failure: Block list S3150

Email setup and troubleshooting
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mortshag
Posts: 36
Joined: Thu Jan 05, 2006 9:20 am

Exetel to Hotmail failure: Block list S3150

Post by mortshag » Sat May 11, 2019 9:37 pm

Got this message a few moments ago to a long standing hotmail address. Checked with owner - no problems their end. Ideas?

*********************************************************************
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

xxxxx@hotmail.com
host hotmail-com.olc.protection.outlook.com [104.47.124.33]
SMTP error from remote mail server after pipelined sending data block:
550 5.7.1 Unfortunately, messages from [58.96.9.1] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [HK2APC01FT054.eop-APC01.prod.protection.outlook.com]


Reporting-MTA: dns; smtp.exemail.com.au

Action: failed
Final-Recipient: rfc822;xxxxx@hotmail.com
Status: 5.0.0
Remote-MTA: dns; hotmail-com.olc.protection.outlook.com
Diagnostic-Code: smtp; 550 5.7.1 Unfortunately, messages from [58.96.9.1] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [HK2APC01FT054.eop-APC01.prod.protection.outlook.com]

User avatar
rasikak
Exetel Staff
Posts: 92
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Exetel to Hotmail failure: Block list S3150

Post by rasikak » Sat May 11, 2019 10:36 pm

mortshag wrote:
Sat May 11, 2019 9:37 pm
Got this message a few moments ago to a long standing hotmail address. Checked with owner - no problems their end. Ideas?

*********************************************************************
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

xxxxx@hotmail.com
host hotmail-com.olc.protection.outlook.com [104.47.124.33]
SMTP error from remote mail server after pipelined sending data block:
550 5.7.1 Unfortunately, messages from [58.96.9.1] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [HK2APC01FT054.eop-APC01.prod.protection.outlook.com]


Reporting-MTA: dns; smtp.exemail.com.au

Action: failed
Final-Recipient: rfc822;xxxxx@hotmail.com
Status: 5.0.0
Remote-MTA: dns; hotmail-com.olc.protection.outlook.com
Diagnostic-Code: smtp; 550 5.7.1 Unfortunately, messages from [58.96.9.1] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [HK2APC01FT054.eop-APC01.prod.protection.outlook.com]
Thank you for reaching out. Please forward full header file via an email to the email address residentialsupport@exetel.com.au and share the subject with on this forum thread to assist you further.

mortshag
Posts: 36
Joined: Thu Jan 05, 2006 9:20 am

Re: Exetel to Hotmail failure: Block list S3150

Post by mortshag » Sat May 11, 2019 10:56 pm

Not sure what you mean by the full header address as I copied everything. Do you mean the recipient's actual email address as well?

mortshag
Posts: 36
Joined: Thu Jan 05, 2006 9:20 am

Re: Exetel to Hotmail failure: Block list S3150

Post by mortshag » Sun May 12, 2019 12:51 pm

Problem seems to have rectified itself without any intervention!

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