Re-send verification Code doesn't give delivery choice

Email setup and troubleshooting
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Franpa
Posts: 438
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Re-send verification Code doesn't give delivery choice

Post by Franpa » Mon May 27, 2019 3:24 am

If I tell it to send the verification code to my Mobile Phone and I don't receive it... when I click the "Resend Verification Code" it won't give me the choice between Mobile Phone and Email (I want to send it to my email this time).
Windows 10 Pro x64 | Intel i7 920 @ 3.6GHz | ASUS P6T Motherboard | 24GB DDR3 1520MHz RAM | MSI Gamer 1070Ti 8GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem

KavindaS
Forum Admin
Posts: 2470
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Re-send verification Code doesn't give delivery choice

Post by KavindaS » Mon May 27, 2019 6:13 pm

Franpa wrote:
Mon May 27, 2019 3:24 am
If I tell it to send the verification code to my Mobile Phone and I don't receive it... when I click the "Resend Verification Code" it won't give me the choice between Mobile Phone and Email (I want to send it to my email this time).
Under which option (location) you try to do this?

Franpa
Posts: 438
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Re: Re-send verification Code doesn't give delivery choice

Post by Franpa » Mon May 27, 2019 7:59 pm

Ah sorry, it's when trying to set up an email account in My Exetel. There's a new 2-step verification process involved.
Windows 10 Pro x64 | Intel i7 920 @ 3.6GHz | ASUS P6T Motherboard | 24GB DDR3 1520MHz RAM | MSI Gamer 1070Ti 8GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem

KavindaS
Forum Admin
Posts: 2470
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Re-send verification Code doesn't give delivery choice

Post by KavindaS » Tue May 28, 2019 6:23 pm

Franpa wrote:
Mon May 27, 2019 7:59 pm
Ah sorry, it's when trying to set up an email account in My Exetel. There's a new 2-step verification process involved.
Did you receive a verification code today afternoon? I have sent one as in test mode to your mobile number ending with ......360.

I have further checked with the developing team and tested using your account. If you didn't receive the verification code on your mobile, you need to wait for 2 minutes and try again, so you will have the mobile and email both options again. 2 minutes time need to expire the provided code.

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