Exetel email not being received

Email setup and troubleshooting
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maggie
Posts: 157
Joined: Tue Dec 16, 2008 5:17 pm
Location: sydney

Exetel email not being received

Post by maggie » Mon Jun 17, 2019 9:54 pm

Several people, 17 people, have been telling us that they are not receiving our (exemail) emails and that they are being sent to their junk folder because they have a virus. Do you know about this? Is there an explanation? How can we fix this?

KavindaS
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Posts: 2470
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Exetel email not being received

Post by KavindaS » Tue Jun 18, 2019 10:22 am

maggie wrote:
Mon Jun 17, 2019 9:54 pm
Several people, 17 people, have been telling us that they are not receiving our (exemail) emails and that they are being sent to their junk folder because they have a virus. Do you know about this? Is there an explanation? How can we fix this?
Can you check, if all 17 people using the email addresses with a common domain or not? ex- gmail or yahoo... etc

Receiving to the junk folder means, not actually getting email blocked or deleted that you sent. Is that a common single email with a specific attachment you have sent, get directed to their junk folder? In that situation, can you send a generic test email without any attachment to the same 17 recipients and check?

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