Outlook 2019

[Dushyanthan]

No that doesn't work either.
It gives an encryption method error.

It appears as though you are just getting me to try random options. Do you actually know whether exemail is compatible with any Outlook version later than 2010?

Exemail SMTP SSL-TLS Encryption Selected 20191130.jpgExemail SMTP Encryption Failure 20191130.jpg

Not able to detect any issues from our end. Since you tried all the possibilities and still not working kindly get in touch with Outlook support for further assistance. Please keep a note we don't support for 3rd party clients. Sorry for the inconvenience caused.

[Red Diablo]

I will try and contact Microsoft but I note an earlier post in this thread where amillen advises that Microsoft was contacted who indicate that the problem is with Exetel, but I'll let you what they say.

Hi, this problem is still ongoing, I have contacted Microsoft and they believe the problem is with Exetel.

[KavindaS]

I will try and contact Microsoft but I note an earlier post in this thread where amillen advises that Microsoft was contacted who indicate that the problem is with Exetel, but I'll let you what they say.

Hi, this problem is still ongoing, I have contacted Microsoft and they believe the problem is with Exetel.

According to our system administrators, no issues within Exetel network.

[bodogbodog]

Happy to share my settings with Outlook 2019 on Windows 10 but can't see how to attach images to this post
I get the Certificate error but it does download my emails after I click through the error
Any ideas on what the correct settings should be?

[KavindaS]

Happy to share my settings with Outlook 2019 on Windows 10 but can't see how to attach images to this post
I get the Certificate error but it does download my emails after I click through the error
Any ideas on what the correct settings should be?

We have listed all recommended setting here https://exewiki.exetel.com.au/index.php ... tup_Guides .

[bodogbodog]

There are no instructions there for Outlook 2019 - the latest version listed is Outlook 2010
The issue is with Outlook 2019 - before I upgraded to this version I was not having an issue and the certificate from Exetel was not causing an error as it now is
How do we get Exetel Support to address this?

[bodogbodog]

According to our system administrators, no issues within Exetel network.

I guess that’s a very easy response for them to give which leaves your customers without an answer - happy to provide copies of the error coming up with your security certificate if you tell me where to send them

[KavindaS]

There are no instructions there for Outlook 2019 - the latest version listed is Outlook 2010
The issue is with Outlook 2019 - before I upgraded to this version I was not having an issue and the certificate from Exetel was not causing an error as it now is
How do we get Exetel Support to address this?

With the current settings and email account details screenshots attached, send an email to hosting@exetel.com.au for them to individually investigate the issue.

[Red Diablo]

Hi All,

Thanks to bodogbodog for providing the settings below. I'm up and running again albeit with the same Certificate error he is experiencing each time Outlook is launched.

Good Outgoing Settings.png (21.84 KiB) Viewed 73 times

Good Incoming Settings.png (22.65 KiB) Viewed 73 times

[bodogbodog]

Thanks for posting the screen shots - these are the same settings I was using with my earlier implementation of Outlook - the certificate problem has only come up since the move to Outlook 2019

[Red Diablo]

Change the incoming mail server setting to this shown below and see how it goes.
Everything is working for me now without the certificate error.

POP3 settings - No error.png (11.01 KiB) Viewed 69 times

[bodogbodog]

Well done!
I think you've cracked it - works for me now
Glad this will be on the record for others who are trying to work it out in the future