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Emails taking 45min+ to arrive

Posted: Thu Aug 08, 2019 2:37 pm
by davide
Is there are large spam attack happening? Been noticing Emails taking about 45mins to reach me. From various companies/senders so not limited to a single sender.

Starts off OK in the morning and then gradually extends out to about 2 hours now.

Received: from a9-33.smtp-out.amazonses.com ([54.240.9.33])
by esa1.hc197-35.ap.iphmx.com with ESMTP/TLS/ECDHE-RSA-AES256-SHA384; 08 Aug 2019 12:08:29 +1000

Delivery-date: Thu, 08 Aug 2019 14:20:28 +1000

Re: Emails taking 45min+ to arrive

Posted: Thu Aug 08, 2019 4:00 pm
by offroad
Same here in Victoria, no emails coming through at all. This has been an on and off issue for the last month or so...

Even sending from one exemail address to another via Exetel SMTP server are going but not receiving into mailbox, so the problem would appear on Exetel's side.

Re: Emails taking 45min+ to arrive

Posted: Thu Aug 08, 2019 9:18 pm
by davide
Good to know it's not just me, my 5pm Live Traffic report just came in at 8.43pm which is handy :-)

Re: Emails taking 45min+ to arrive

Posted: Thu Aug 08, 2019 9:44 pm
by KavindaS
Identified common issue has been already escalated with the system administrators. Please refer the following URL for more information and updates.

viewtopic.php?f=296&t=44972

Re: Emails taking 45min+ to arrive

Posted: Wed Aug 14, 2019 8:17 pm
by offroad
One week since this problem was reported it has still not been resolved. Emails are still taking hours to be delivered through the Exetel mail servers...

Re: Emails taking 45min+ to arrive

Posted: Wed Aug 14, 2019 9:22 pm
by KavindaS
offroad wrote:
Wed Aug 14, 2019 8:17 pm
One week since this problem was reported it has still not been resolved. Emails are still taking hours to be delivered through the Exetel mail servers...
We are periodically following up this with the up stream provider and we will provide feedback via viewtopic.php?f=296&t=44972 accordingly.

Unfortunately, investigation time has taken a long time than the expected duration. Issue is not a minor one and therefore, we apologizes for the inconvenience caused.