Deleting an email account

Email setup and troubleshooting
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ando68
Posts: 7
Joined: Tue Nov 27, 2007 2:20 pm
Location: Central Coast

Deleting an email account

Post by ando68 » Tue Sep 17, 2019 6:36 pm

I deleted an email account I was previous using and it no longer appears in the Email Account Details as expected, however if an email is sent to that deleted account, there is no message bouncing back to the sender. Is there a reason for this?

nilushid
Exetel Staff
Posts: 675
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Deleting an email account

Post by nilushid » Tue Sep 17, 2019 7:00 pm

ando68 wrote:
Tue Sep 17, 2019 6:36 pm
I deleted an email account I was previous using and it no longer appears in the Email Account Details as expected, however if an email is sent to that deleted account, there is no message bouncing back to the sender. Is there a reason for this?
We have sent you an email to your nominated email address, requesting some information to check this. Can you please reply to the email and let us know. Once we receive the relevant information, we will check and get back to you asap.

Ref: #16066300

ando68
Posts: 7
Joined: Tue Nov 27, 2007 2:20 pm
Location: Central Coast

Re: Deleting an email account

Post by ando68 » Wed Sep 18, 2019 7:57 am

Thank you, email replied

nilushid
Exetel Staff
Posts: 675
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Deleting an email account

Post by nilushid » Wed Sep 18, 2019 12:38 pm

ando68 wrote:
Wed Sep 18, 2019 7:57 am
Thank you, email replied
Thank you for the information provided via the email. I'll check this with the hosting team and will get back to you before close of business via the same email thread.

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