Email setup and troubleshooting
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ando68
- Posts: 7
- Joined: Tue Nov 27, 2007 2:20 pm
- Location: Central Coast
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by ando68 » Tue Sep 17, 2019 6:36 pm
I deleted an email account I was previous using and it no longer appears in the Email Account Details as expected, however if an email is sent to that deleted account, there is no message bouncing back to the sender. Is there a reason for this?
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nilushid
- Exetel Staff
- Posts: 846
- Joined: Tue Jan 10, 2017 2:18 pm
- Location: sydney
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by nilushid » Tue Sep 17, 2019 7:00 pm
ando68 wrote: ↑Tue Sep 17, 2019 6:36 pm
I deleted an email account I was previous using and it no longer appears in the Email Account Details as expected, however if an email is sent to that deleted account, there is no message bouncing back to the sender. Is there a reason for this?
We have sent you an email to your nominated email address, requesting some information to check this. Can you please reply to the email and let us know. Once we receive the relevant information, we will check and get back to you asap.
Ref: #16066300
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ando68
- Posts: 7
- Joined: Tue Nov 27, 2007 2:20 pm
- Location: Central Coast
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by ando68 » Wed Sep 18, 2019 7:57 am
Thank you, email replied
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nilushid
- Exetel Staff
- Posts: 846
- Joined: Tue Jan 10, 2017 2:18 pm
- Location: sydney
Post
by nilushid » Wed Sep 18, 2019 12:38 pm
ando68 wrote: ↑Wed Sep 18, 2019 7:57 am
Thank you, email replied
Thank you for the information provided via the email. I'll check this with the hosting team and will get back to you before close of business via the same email thread.