slow upload speed

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crcjetty
Posts: 20
Joined: Tue Jul 15, 2008 6:59 pm
Location: Maroochydore

slow upload speed

Post by crcjetty » Mon May 22, 2017 10:22 am

my download speed according to speedtest is around 11.5mb/s & i usually download at a max speed of 1.2MB/s. the upload speed shows 0.63mb/s & when i am uploading i only see around 1.4kb/s.
is this normal? if not is there a solution. my modem is a TP-Link Archer D7 with latest firmware & i am on Windows 10 64bit.
thanks for any help..

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KavindaS
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Posts: 1736
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: slow upload speed

Post by KavindaS » Mon May 22, 2017 6:55 pm

crcjetty wrote:my download speed according to speedtest is around 11.5mb/s & i usually download at a max speed of 1.2MB/s. the upload speed shows 0.63mb/s & when i am uploading i only see around 1.4kb/s.
is this normal? if not is there a solution. my modem is a TP-Link Archer D7 with latest firmware & i am on Windows 10 64bit.
thanks for any help..
Is this is a time specified issue or you have it anytime of the day?

crcjetty
Posts: 20
Joined: Tue Jul 15, 2008 6:59 pm
Location: Maroochydore

Re: slow upload speed

Post by crcjetty » Mon May 22, 2017 6:59 pm

happens any time of day..

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KavindaS
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Posts: 1736
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: slow upload speed

Post by KavindaS » Mon May 22, 2017 10:53 pm

crcjetty wrote:happens any time of day..
We need to troubleshoot the issue and log a service issue if requires with the supplier, based on the sync rate and the throughput. Therefore perform random speed tests via http://speedtest.exetel.com.au/ and drop us an email with the results attached to residentialsupport@exetel.com.au

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