Logging in to members area using VPN

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Logging in to members area using VPN

Postby ohnjay on Thu Nov 09, 2017 3:13 pm

I use a VPN service with several servers in Australia. When I attempt to log in to the members area while using the VPN, Exetel responds with a message saying that I am logging in from outside Australia. I have tried servers in Brisbane, Sydney & Melbourne with the same result. I have cleared cookies, which made no difference. Other sites (whatsmyip.org, duckduckgo.com etc.) correctly identify the server location.

Is Exetel misidentifying the VPN server location or is this a more general issue with logging in while using a VPN?
ohnjay
 
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Re: Logging in to members area using VPN

Postby KavindaS on Thu Nov 09, 2017 3:42 pm

ohnjay wrote:I use a VPN service with several servers in Australia. When I attempt to log in to the members area while using the VPN, Exetel responds with a message saying that I am logging in from outside Australia. I have tried servers in Brisbane, Sydney & Melbourne with the same result. I have cleared cookies, which made no difference. Other sites (whatsmyip.org, duckduckgo.com etc.) correctly identify the server location.

Is Exetel misidentifying the VPN server location or is this a more general issue with logging in while using a VPN?


VPN assigned IP address may have identified as a non Australian IP range, where we need to manually enable the access for my exetel portal. If you could drop me an email to residentialsupport@exetel.com.au from your nominated email id,with the relevant IP address that time (google what is my IP) and with your respective service number, I will provide the access and confirm back to you.
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