Getting a real ip now since cg-nat

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bytefoundry
Posts: 9
Joined: Tue Feb 14, 2017 10:09 am
Location: Sydney

Getting a real ip now since cg-nat

Post by bytefoundry » Sat Apr 13, 2019 10:41 pm

The faq says "If you need to discuss your service or opt-out of CG-NAT, you can call our technical support staff on 13 39 38."

I have raised a support ticket rather than calling, but got no response at all.

I have multiple services now that i have sold (being a dealer) that i want to have proper ip addresses - some moved from adsl to nbn and lost their ip. Surely i dont have to call in for each of them?

Dushyanthan
Exetel Staff
Posts: 98
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Getting a real ip now since cg-nat

Post by Dushyanthan » Sat Apr 13, 2019 11:04 pm

bytefoundry wrote:
Sat Apr 13, 2019 10:41 pm
The faq says "If you need to discuss your service or opt-out of CG-NAT, you can call our technical support staff on 13 39 38."

I have raised a support ticket rather than calling, but got no response at all.

I have multiple services now that i have sold (being a dealer) that i want to have proper ip addresses - some moved from adsl to nbn and lost their ip. Surely i dont have to call in for each of them?
Hi,

Sorry for the inconvenience caused from our end. Kindly provide us the reference number of the raised ticket with support to assist you further.

bytefoundry
Posts: 9
Joined: Tue Feb 14, 2017 10:09 am
Location: Sydney

Re: Getting a real ip now since cg-nat

Post by bytefoundry » Sun Apr 14, 2019 10:10 am

Thanks for your response.

No's

14810636
14810654

judep
Exetel Staff
Posts: 358
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Getting a real ip now since cg-nat

Post by judep » Sun Apr 14, 2019 4:08 pm

Hi,

Both of the request on ticket ref: 14810636 and 14810654 have been escalated individually towards Exetel's management therefore once an update is received (Usually within 24h) we will provide you with an update via the same tickets as an email

Thank you for your patience.

bytefoundry
Posts: 9
Joined: Tue Feb 14, 2017 10:09 am
Location: Sydney

Re: Getting a real ip now since cg-nat

Post by bytefoundry » Sun Apr 14, 2019 4:46 pm

going from having static ips to cgnat is a big blow to exetels product. from a dealers perspective, its very disappointing.

Dushyanthan
Exetel Staff
Posts: 98
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Getting a real ip now since cg-nat

Post by Dushyanthan » Sun Apr 14, 2019 4:51 pm

bytefoundry wrote:
Sun Apr 14, 2019 4:46 pm
going from having static ips to cgnat is a big blow to exetels product. from a dealers perspective, its very disappointing.
With the development of the technology some changes in the infrastructure have to be implemented based on the demand of the high number of users.

bytefoundry
Posts: 9
Joined: Tue Feb 14, 2017 10:09 am
Location: Sydney

Re: Getting a real ip now since cg-nat

Post by bytefoundry » Sun Apr 14, 2019 5:03 pm

Im just giving feedback as a dealer. This decision has turned a strong product in to a weak product. From a positive feature to a negative for many users.

And problems with NBN all being delivered through OW is making it harder still.

Dushyanthan
Exetel Staff
Posts: 98
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Getting a real ip now since cg-nat

Post by Dushyanthan » Sun Apr 14, 2019 10:53 pm

bytefoundry wrote:
Sun Apr 14, 2019 5:03 pm
Im just giving feedback as a dealer. This decision has turned a strong product in to a weak product. From a positive feature to a negative for many users.

And problems with NBN all being delivered through OW is making it harder still.
Thanks for providing the feedback and we will pass this to the management.

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