Routing issue with Superloop (Can't access Salesforce)

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ohimnotadoctor
Posts: 6
Joined: Tue Jan 28, 2020 10:32 am

Routing issue with Superloop (Can't access Salesforce)

Post by ohimnotadoctor » Tue Jan 28, 2020 10:46 am

My housemate works from home and noticed that they were unable to access Salesforce on Friday last week (login.salesforce.com is timing out). Ping/tracert both timing out. Results of trace below:

tracert login.salesforce.com

Tracing route to login.l2.salesforce.com [101.53.162.2]
over a maximum of 30 hops:

1 5 ms 1 ms 1 ms h268a [192.168.20.1]
2 11 ms 12 ms 12 ms 40.1.233.220.static.exetel.com.au [220.233.1.40]
3 14 ms 13 ms 13 ms 109.2.96.58.static.exetel.com.au [58.96.2.109]
4 12 ms 12 ms 12 ms 10.1.31.141 [10.1.31.141]
5 23 ms 21 ms 20 ms 10.1.31.142 [10.1.31.142]
6 23 ms 24 ms 29 ms TenGigE0-0-0-35.bdr01-ipt-530colli-mel.au.superloop.com [27.122.124.210]
7 * * * Request timed out.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
30 * * * Request timed out.

Trace complete.


I thought this might be resolved over the weekend as I'm sure that SF is not the only site affected and there'd be other reports, but I've just repeated tests with the same results.

Anyone else having similar issues?

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Routing issue with Superloop (Can't access Salesforce)

Post by KavindaS » Tue Jan 28, 2020 5:28 pm

ohimnotadoctor wrote:
Tue Jan 28, 2020 10:46 am
My housemate works from home and noticed that they were unable to access Salesforce on Friday last week (login.salesforce.com is timing out). Ping/tracert both timing out. Results of trace below:

tracert login.salesforce.com

Tracing route to login.l2.salesforce.com [101.53.162.2]
over a maximum of 30 hops:

1 5 ms 1 ms 1 ms h268a [192.168.20.1]
2 11 ms 12 ms 12 ms 40.1.233.220.static.exetel.com.au [220.233.1.40]
3 14 ms 13 ms 13 ms 109.2.96.58.static.exetel.com.au [58.96.2.109]
4 12 ms 12 ms 12 ms 10.1.31.141 [10.1.31.141]
5 23 ms 21 ms 20 ms 10.1.31.142 [10.1.31.142]
6 23 ms 24 ms 29 ms TenGigE0-0-0-35.bdr01-ipt-530colli-mel.au.superloop.com [27.122.124.210]
7 * * * Request timed out.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
30 * * * Request timed out.

Trace complete.


I thought this might be resolved over the weekend as I'm sure that SF is not the only site affected and there'd be other reports, but I've just repeated tests with the same results.

Anyone else having similar issues?
Trace results appears to be fine within the Exetel network. However, we need to further check this with the senior engineers. Therefore, send me a PM including the service number or the customer id.

James
Exetel Staff
Posts: 2022
Joined: Mon May 09, 2005 10:27 pm

Re: Routing issue with Superloop (Can't access Salesforce)

Post by James » Tue Jan 28, 2020 7:24 pm

We use Salesforce internally and I have no issue accessing it.

ohimnotadoctor
Posts: 6
Joined: Tue Jan 28, 2020 10:32 am

Re: Routing issue with Superloop (Can't access Salesforce)

Post by ohimnotadoctor » Mon Feb 03, 2020 8:39 am

KavindaS wrote:
Tue Jan 28, 2020 5:28 pm
Trace results appears to be fine within the Exetel network. However, we need to further check this with the senior engineers. Therefore, send me a PM including the service number or the customer id.
Hi Kavinda,

I sent a PM last week, looking forward to getting this sorted out :)

ohimnotadoctor
Posts: 6
Joined: Tue Jan 28, 2020 10:32 am

Re: Routing issue with Superloop (Can't access Salesforce)

Post by ohimnotadoctor » Tue Feb 11, 2020 10:24 am

I'm still waiting on an update regarding this issue.

Any Exetel staff able to help?

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Routing issue with Superloop (Can't access Salesforce)

Post by KavindaS » Tue Feb 11, 2020 6:36 pm

ohimnotadoctor wrote:
Tue Feb 11, 2020 10:24 am
I'm still waiting on an update regarding this issue.

Any Exetel staff able to help?
Received your PM and the relevant notes made under the ticket number 16766038. We will further check and provide you a feedback on your contact email address.

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