Cannot add email address to account on Cerberus

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camh
Posts: 74
Joined: Mon Jan 03, 2005 3:07 pm

Cannot add email address to account on Cerberus

Post by camh » Mon Jun 23, 2008 6:29 pm

I am trying to add my email address to my account on Cerberus. I have received the confirmation email and I have tried both the automated URL and entering the confirmation code manually. In both cases I get a page telling me it was successful, but when I list my email addresses, there are none there. If I try to open a ticket, the dropdown box for email address is empty and I cannot enter anything there.

What am I doing wrong?

James D

Re: Cannot add email address to account on Cerberus

Post by James D » Mon Jun 23, 2008 7:05 pm

Can you please email me the phone number for the account and the email address that you are trying to add.

jamesd@exetel.com.lk

stu
Posts: 27
Joined: Thu Dec 07, 2006 7:31 pm
Location: Wollongong

Re: Cannot add email address to account on Cerberus

Post by stu » Tue Jul 01, 2008 10:59 pm

yes i too have tried to do this in the past to log a help desk ticket for various friends and found the same problem

James D

Re: Cannot add email address to account on Cerberus

Post by James D » Tue Jul 01, 2008 11:42 pm

Stu,

Plese email me if you are having this issue still.

stu
Posts: 27
Joined: Thu Dec 07, 2006 7:31 pm
Location: Wollongong

Re: Cannot add email address to account on Cerberus

Post by stu » Wed Jul 02, 2008 8:43 pm

james i have sent u a pm

kogi
Posts: 86
Joined: Tue Feb 10, 2004 5:35 pm

Re: Cannot add email address to account on Cerberus

Post by kogi » Thu Jul 03, 2008 5:07 pm

I have the same problem

Sent you an email James

kogi

stu
Posts: 27
Joined: Thu Dec 07, 2006 7:31 pm
Location: Wollongong

Re: Cannot add email address to account on Cerberus

Post by stu » Sun Jul 06, 2008 5:35 pm

still can't login to the help desk system ....

amx
Posts: 20
Joined: Wed Aug 01, 2007 1:49 pm
Location: NSW

Re: Cannot add email address to account on Cerberus

Post by amx » Tue Oct 28, 2008 10:45 am

I am having the same problem. Should I send an email to jamesd with details.
Thanx

stu
Posts: 27
Joined: Thu Dec 07, 2006 7:31 pm
Location: Wollongong

Re: Cannot add email address to account on Cerberus

Post by stu » Wed Jun 03, 2009 9:41 pm

in case anyone is interested i logged a call re a billing issue with my HSDPA service ...

so i went to the helpdesk site and logged in .... and i yet again tried to add an email account
to the ticket ... i used an account external to exetel and it would not add it .. no matter what i did

so i just used an old exemail.com.au address i have an that worked fine.

it appears that the help desk system only takes @exemail.com.au addresses.

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ymo
Posts: 294
Joined: Sat Sep 10, 2005 4:36 pm
Location: Wollongong NSW

Re: Cannot add email address to account on Cerberus

Post by ymo » Thu Jun 04, 2009 1:12 am

stu wrote:it appears that the help desk system only takes @exemail.com.au addresses.
I don't even have an Exetel email address and I had no problems putting my work email address into Cerberus (many years ago) - it is an edu.au address and is the same as my "Current Contact Email" address in my user facilities.

stu
Posts: 27
Joined: Thu Dec 07, 2006 7:31 pm
Location: Wollongong

Re: Cannot add email address to account on Cerberus

Post by stu » Mon Nov 02, 2009 9:01 pm

Still can't add any email address to Cerberus

stu
Posts: 27
Joined: Thu Dec 07, 2006 7:31 pm
Location: Wollongong

Re: Cannot add email address to account on Cerberus

Post by stu » Mon Nov 02, 2009 9:06 pm

i have tried using both @exemail.com.au and @external based accounts

i get the email asking to confirm and i have tried clicking the line and also the manulk method
neither ends up working

i still cant get an email account listed in cerberus

as a result i cannot log faults of helpdesk requests

i have even tried using several different web browsers ....

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CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Cannot add email address to account on Cerberus

Post by CoreyPlover » Mon Nov 02, 2009 10:49 pm

stu wrote:as a result i cannot log faults of helpdesk requests
You can email residentialsupport@exetel.com.au and include your service number in the contents somewhere instead if the Cerberus helpdesk isn't working for you.

stu
Posts: 27
Joined: Thu Dec 07, 2006 7:31 pm
Location: Wollongong

Re: Cannot add email address to account on Cerberus

Post by stu » Wed Nov 11, 2009 3:50 pm

this has now beenfixed for me by exetel ....

veecee
Posts: 9
Joined: Tue Oct 05, 2004 9:47 pm

Re: Cannot add email address to account on Cerberus

Post by veecee » Fri Nov 13, 2009 9:24 am

I have the same problem with adding a gmail address. It works with my exemail address though...

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