Charged 4x downloads

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-MadDog-
Posts: 19
Joined: Thu Jan 10, 2008 8:38 am
Location: Weipa

Charged 4x downloads

Post by -MadDog- » Wed Feb 04, 2009 2:56 pm

Well i was downloading a few things this morning and when i just checked my quota, it was saying that i was way over my limit :?

So I had a closer look and it turns out that i have been charged 4 times for today's downloads :x

As you can see here:

Image
Image

Image
Image

So i hope someone can fix this soon as im not keen on the idea of paying for 4x my downloads

Cheers

JasonM

Re: Charged 4x downloads

Post by JasonM » Wed Feb 04, 2009 3:06 pm

I've opened Ticket #1094351 and asked our developers to look into this issue.

TheToid
Posts: 37
Joined: Tue Nov 08, 2005 2:33 pm
Contact:

Re: Charged 4x downloads

Post by TheToid » Wed Feb 04, 2009 6:44 pm

This issue has now been fixed by Exetel as far as i can tell, my Mini Meter now reports correctly.
TheToid
Image

-MadDog-
Posts: 19
Joined: Thu Jan 10, 2008 8:38 am
Location: Weipa

Re: Charged 4x downloads

Post by -MadDog- » Fri Feb 06, 2009 10:21 am

Yeah it appears that everything is back to normal :)

whm
Posts: 1
Joined: Tue Jun 02, 2009 6:04 pm
Location: perth

Re: Charged 4x downloads

Post by whm » Tue Jun 02, 2009 7:33 pm

hi, i have the same problem here
can any exetel staff help me to fix the problem?
thanks

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Charged 4x downloads

Post by CoreyPlover » Tue Jun 02, 2009 11:06 pm

whm wrote:hi, i have the same problem here
can any exetel staff help me to fix the problem?
thanks
I would suggest you log this via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

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