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Charged 4x downloads

Posted: Wed Feb 04, 2009 2:56 pm
by -MadDog-
Well i was downloading a few things this morning and when i just checked my quota, it was saying that i was way over my limit :?

So I had a closer look and it turns out that i have been charged 4 times for today's downloads :x

As you can see here:

Image
Image

Image
Image

So i hope someone can fix this soon as im not keen on the idea of paying for 4x my downloads

Cheers

Re: Charged 4x downloads

Posted: Wed Feb 04, 2009 3:06 pm
by JasonM
I've opened Ticket #1094351 and asked our developers to look into this issue.

Re: Charged 4x downloads

Posted: Wed Feb 04, 2009 6:44 pm
by TheToid
This issue has now been fixed by Exetel as far as i can tell, my Mini Meter now reports correctly.

Re: Charged 4x downloads

Posted: Fri Feb 06, 2009 10:21 am
by -MadDog-
Yeah it appears that everything is back to normal :)

Re: Charged 4x downloads

Posted: Tue Jun 02, 2009 7:33 pm
by whm
hi, i have the same problem here
can any exetel staff help me to fix the problem?
thanks

Re: Charged 4x downloads

Posted: Tue Jun 02, 2009 11:06 pm
by CoreyPlover
whm wrote:hi, i have the same problem here
can any exetel staff help me to fix the problem?
thanks
I would suggest you log this via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au