Unable to add email to Cerberus Helpdesk

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kogi
Posts: 86
Joined: Tue Feb 10, 2004 5:35 pm

Unable to add email to Cerberus Helpdesk

Post by kogi » Wed Feb 18, 2009 11:11 am

I put in an email address
Get sent the confirmation email.
Successfully confirm my email address.

My email does NOT show in the Drop down box when I try to open a ticket


tks

JasonM

Re: Unable to add email to Cerberus Helpdesk

Post by JasonM » Wed Feb 18, 2009 11:23 am

You are able to email residentialsupport@exetel.com.au to open a ticket - you may wish to include info about the ticket problem so we can look at this also.

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