Playstation / EA Nation Dropouts

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leegreen
Posts: 23
Joined: Fri Jan 05, 2007 8:43 am

Playstation / EA Nation Dropouts

Post by leegreen » Fri Feb 20, 2009 7:01 am

I have been contacting EA Games regarding my dropouts with EA Nation, they are saying it is likely my high latency with the server.

Hello,

Thank you for your reply.

After review of your connection results I see you are encountering high levels of latency and packet loss. This would explain why you are unable to stay connected to the EA Nation. I would recommend contacting your ISP and providing the connection results to them. I have seen where upgrading your Internet connection may help remedy the issue.

If you have any further questions please visit us at http://support.ea.com.

Regards,

GM Joe
Player Relations
Electronic Arts

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
home.gateway 10.0.1.2 1 10ms 5ms 0% 124 / 124 1ms / 27ms
* Unknown Host * 0.0.0.0 2 0ms
* Unknown Host * 10.0.1.25 3 24ms 100% 0 / 124
46.2.233.220.exetel.com.au 220.233.2.46 4 53ms 52ms 24% 94 / 124 30ms / 366ms
316.ge-5-0-0.GW5.SYD2.ALTER.NET 221.133.215.77 5 30ms 32ms 0% 124 / 124 24ms / 208ms
0.so-7-2-0.XT3.SYD2.ALTER.NET 210.80.33.189 6 47ms 31ms 0% 124 / 124 24ms / 109ms
0.so-4-3-0.IR1.LAX12.ALTER.NET 210.80.50.249 7 178ms 182ms 0% 124 / 124 174ms / 248ms
0.so-5-0-0.IL1.LAX9.ALTER.NET 152.63.48.65 8 176ms 180ms 0% 124 / 124 174ms / 219ms
0.so-6-0-0.XL3.IAD8.ALTER.NET 152.63.0.138 9 249ms 251ms 0% 124 / 124 241ms / 491ms
GigabitEthernet6-0-0.GW8.IAD8.ALTER.NET 152.63.33.13 10 256ms 248ms 0% 124 / 124 241ms / 393ms
ea-gw.customer.alter.net 157.130.82.94 11 250ms 100% 0 / 123
fert07-eqx-iad.ea.com 159.153.224.230 12 248ms 267ms 0% 123 / 123 242ms / 435ms
meav5-pub.pt.iad.ea.com 159.153.226.105 13 254ms 253ms 0% 123 / 123 247ms / 382ms




Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
home.gateway 10.0.1.2 1 26ms 4ms 0% 702 / 702 1ms / 82ms
* Unknown Host * 0.0.0.0 2 0ms
* Unknown Host * 10.0.1.25 3 23ms 100% 0 / 702
46.2.233.220.exetel.com.au 220.233.2.46 4 45ms 47ms 37% 441 / 701 28ms / 829ms
316.ge-5-0-0.GW5.SYD2.ALTER.NET 221.133.215.77 5 70ms 40ms 0% 701 / 701 18ms / 614ms
0.so-7-2-0.XT3.SYD2.ALTER.NET 210.80.33.189 6 45ms 37ms 0% 699 / 701 20ms / 433ms
0.so-4-3-0.IR1.LAX12.ALTER.NET 210.80.50.249 7 202ms 188ms 0% 696 / 701 118ms / 534ms
0.so-5-0-0.IL1.LAX9.ALTER.NET 152.63.48.65 8 192ms 188ms 0% 698 / 701 52ms / 700ms
0.so-6-0-0.XL3.IAD8.ALTER.NET 152.63.0.138 9 311ms 257ms 0% 699 / 701 106ms / 783ms
GigabitEthernet6-0-0.GW8.IAD8.ALTER.NET 152.63.33.13 10 288ms 254ms 0% 697 / 701 68ms / 653ms
ea-gw.customer.alter.net 157.130.82.94 11 294ms 251ms 0% 700 / 701 195ms / 682ms
fert07-eqx-iad.ea.com 159.153.224.230 12 264ms 262ms 0% 699 / 701 203ms / 750ms
meav5-pub.pt.iad.ea.com 159.153.226.105 13 278ms 252ms 0% 699 / 701 139ms / 720ms


Is there anything that can be done about this?

Cheers
Lee

leegreen
Posts: 23
Joined: Fri Jan 05, 2007 8:43 am

Re: Playstation / EA Nation Dropouts

Post by leegreen » Wed Feb 25, 2009 6:53 pm

echo!

JamesR
Posts: 424
Joined: Sun May 06, 2007 10:20 am

Re: Playstation / EA Nation Dropouts

Post by JamesR » Wed Feb 25, 2009 7:30 pm

Regards,

JamesR
Customer since 2005

leegreen
Posts: 23
Joined: Fri Jan 05, 2007 8:43 am

Re: Playstation / EA Nation Dropouts

Post by leegreen » Fri Feb 27, 2009 8:48 pm

I have had this issue attended to in the past... but this seems to be isolated with EA Nation not the PSN

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