Log onto user account

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Dalew
Posts: 5
Joined: Fri Mar 13, 2009 10:00 pm
Location: Melbourne

Log onto user account

Post by Dalew » Sat Mar 14, 2009 7:11 pm

Hello,
I have only recently got my connection established with Exetel, and what a nightmare so far!.
After i thought i had sorted everything out with the tech staff and getting VoIP running i am now faced with the problem of logging into the user account settings online to check download usage.
Am i right to assume the username is <phone number including area code>@vic.exetel.com.au and the password is <phone number with area code<first two letters of street name in capitals>>?

If so is there any reason it should not be working?
I am using Naked DSL, so should i have some different UN/PW or will it still be the same, will the UN be the VoIP number of the old PSTN number?

The exetel staff have not called me to notify that my DSL is working, which it is, nor updated me about a ticket i raised with them regarding VoIP, suffice it to say Exetels value for money plans come at the cost of lack of customer service and support.

Please advise.

Regards,
Dale

Gidget
Volunteer Site Admin
Posts: 1813
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Log onto user account

Post by Gidget » Sat Mar 14, 2009 7:32 pm

Hi Dale

Your user name will be <old PSTN phone number including area code>@vic.exetel.com.au
Try the word "password" for your password.

I checked your VOIP ticket which was lodged at 11:34 pm last night. It appears from your post that your VOIP is now working - if that is correct, you should update your ticket accordingly.

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

Dalew
Posts: 5
Joined: Fri Mar 13, 2009 10:00 pm
Location: Melbourne

Re: Log onto user account

Post by Dalew » Sat Mar 14, 2009 8:13 pm

Still not working, the phone number was 03xxxxxxxx.
Password did not work nor did 03xxxxxxxx<first two letters of street name>

Regarsd,
Dale
Last edited by Gidget on Sat Mar 14, 2009 8:45 pm, edited 1 time in total.
Reason: Remove phone number for customer's privacy

Gidget
Volunteer Site Admin
Posts: 1813
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Log onto user account

Post by Gidget » Sat Mar 14, 2009 8:44 pm

Apologies, Dale

Finger error on my part :oops:

The username is your 10-digit old PSTN phone number (as per your last post) - without anything appended to it
The password is "password" - without the inverted commas, and it is case sensitive

Gidget

PS I've edited your phone number out of your post for your privacy
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

Dalew
Posts: 5
Joined: Fri Mar 13, 2009 10:00 pm
Location: Melbourne

Re: Log onto user account

Post by Dalew » Sat Mar 14, 2009 9:58 pm

Thanks for your help, that resolved the problem!
I have realized that the plan i selected does not have nearly enough data for what i need, if i move up a plan will that take effect for the current active month or will it take effect next month?

Regards,
Dale

PS Gigdet you have been a great help!

Gidget
Volunteer Site Admin
Posts: 1813
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Log onto user account

Post by Gidget » Sat Mar 14, 2009 10:56 pm

Hi Dale

Glad to hear you got it sorted :D .

If you change plans this month the change will take effect from 1 April.

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

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