Logging into Member's area

[Old Flame]

Seems I cannot log in. I am using 02xxxxxxxx@nsw.exetel.com.au as I usually do with the same password I have had for 8 months but.......

[jokiin]

Seems I cannot log in. I am using 02xxxxxxxx@nsw.exetel.com.au as I usually do with the same password I have had for 8 months but.......

was your account scheduled for an IP address change last night?

[Old Flame]

Seems I cannot log in. I am using 02xxxxxxxx@nsw.exetel.com.au as I usually do with the same password I have had for 8 months but.......

was your account scheduled for an IP address change last night?

Yep as per email I received. 3rd it said. Apparently according to Whingepool others are having similar issues. Should I reboot my modem? <<< I just tried that and nope same... I just checked and my IP has changed as planned...

[sjaeger172004]

I am also having the same issue and I have entered the correct details which I have had for around 18 months and also rebooted modem without luck

[jokiin]

I am also having the same issue and I have entered the correct details which I have had for around 18 months and also rebooted modem without luck

I had the same issue on one account earlier today, previously I had always logged into the member facilities with the 02xxxxxxxx@nsw.exetel.com.au and 02xxxxxxxxXX user name password combo, for some reason it had reverted to 02xxxxxxxx and password but this only worked from the front Exetel page (blue page) which then took me to the members section, logging in via the members section still didn't work, a glitch in the matrix there somewhere but maybe something for you to try, if still no go just open a support ticket so it can be looked into further

[jokiin]

I just checked and my IP has changed as planned...

your IP is still showing up here as per previous???

[Old Flame]

I just checked and my IP has changed as planned...

your IP is still showing up here as per previous???

Well that's weird cause it used to be 220.233.196.xx and the email said it will be 115.70.106.xx and when checking my router settings it said 115.70.106.xx

[Old Flame]

I am also having the same issue and I have entered the correct details which I have had for around 18 months and also rebooted modem without luck

for some reason it had reverted to 02xxxxxxxx and password

LOL that worked here also!

[NetworkAdmin]

I will ask the Database admin to see what the problem is.

[jokiin]

I just checked and my IP has changed as planned...

your IP is still showing up here as per previous???

Well that's weird cause it used to be 220.233.196.xx and the email said it will be 115.70.106.xx and when checking my router settings it said 115.70.106.xx

it has changed now, your previous post was still with your old IP, seems fine now anyway so not a problem

[jokiin]

I am also having the same issue and I have entered the correct details which I have had for around 18 months and also rebooted modem without luck

for some reason it had reverted to 02xxxxxxxx and password

LOL that worked here also!

ok so as long as you're working then it's all good (a bit confusing though)

[superamok]

Hi: i am from WA, my user name is 0893887279@wa.exetel.com.au, and since 3rd sep, the ip address has been changed, and then i cannot login member page anymore, just wondering why? and i am sure my user name and password was correct. thanks.

[CoreyPlover]

Try using just your phone number as the username (i.e. drop off the @nsw.exetel.com.au part)

[raymond]

You can use either modem login (e.g. 0298765432@[state].exetel.com.au) or phone number to login.

Please let me know if any issue.