Cannot open any website except exetel.com.au

All other technical assistance queries (General technical issues, IPv6. P2P, News groups, etc)
Post Reply
dtran5
Posts: 4
Joined: Mon Jan 01, 2007 11:04 am

Cannot open any website except exetel.com.au

Post by dtran5 » Thu Mar 25, 2010 2:38 pm

Hi,

Does help someone me to solve the problem ? I cannot open any websites except www.exetel.com.au . Each time I open a website (example I want to www.google.com ) i got an error such as :
While trying to retrieve the URL: http://google.com:30080/

The following error was encountered:

Access Denied.
Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect.

Your cache administrator is residentialsupport@exetel.com.au.
I cannot know what the problem is .
Please help !

User avatar
Dazzled
Volunteer Site Admin
Posts: 6002
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Cannot open any website except exetel.com.au

Post by Dazzled » Thu Mar 25, 2010 2:55 pm

Are you running squid?

dtran5
Posts: 4
Joined: Mon Jan 01, 2007 11:04 am

Re: Cannot open any website except exetel.com.au

Post by dtran5 » Thu Mar 25, 2010 3:06 pm

hi
Dazzled wrote:Are you running squid?
Could you tell me more details because i am not sure what squid means ? I got this error last night
thanks

User avatar
Dazzled
Volunteer Site Admin
Posts: 6002
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Cannot open any website except exetel.com.au

Post by Dazzled » Thu Mar 25, 2010 3:08 pm

It's a caching/proxy daemon: http://en.wikipedia.org/wiki/Squid_(software) - either yours, or going by the administrator's address, Exetel's. You can get that kind of error message when blocked by the config.

I'd do what the message says, and send an email to support.

JasonM

Re: Cannot open any website except exetel.com.au

Post by JasonM » Thu Mar 25, 2010 3:15 pm

You are blocked for spam - http://blocked.exetel.com.au/spam.php

dtran5
Posts: 4
Joined: Mon Jan 01, 2007 11:04 am

Re: Cannot open any website except exetel.com.au

Post by dtran5 » Thu Mar 25, 2010 3:22 pm

Hi
JasonM wrote:You are blocked for spam - http://blocked.exetel.com.au/spam.php
but this page is not appeared as normal . I only got

While trying to retrieve the URL: http://www: ............:30080/

The following error was encountered:

Access Denied.
Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect.

Your cache administrator is residentialsupport@exetel.com.au

User avatar
jokiin
Volunteer Site Admin
Posts: 2970
Joined: Mon Feb 02, 2004 10:23 pm
Location: Sydney

Re: Cannot open any website except exetel.com.au

Post by jokiin » Thu Mar 25, 2010 3:24 pm

dtran5 wrote:Hi
JasonM wrote:You are blocked for spam - http://blocked.exetel.com.au/spam.php
but this page is not appeared as normal . I only got

While trying to retrieve the URL: http://www: ............:30080/

The following error was encountered:

Access Denied.
Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect.

Your cache administrator is residentialsupport@exetel.com.au
logging into the members area and checking your account status is usually a good starting point ;)

dtran5
Posts: 4
Joined: Mon Jan 01, 2007 11:04 am

Re: Cannot open any website except exetel.com.au

Post by dtran5 » Thu Mar 25, 2010 3:58 pm

Hi,
I checked my internet ,I got status SPAM but this time is not direct to http://blocked.exetel.com.au/spam.php . I cannot unlock after scanning my computer .
I sent an email to residentialsupport@exetel.com.au .
I hope my internet will come back . Thanks for help .
One question is I want to ask . I tried to use some software that recommended such as AVG , Spybot , Malwarebyte , Kaspersky , Advanced systemcare ... for scanning my computers . They look like clean but i still got a staus SPAM. Someone suggest what I do better to prevent SPAM .( I read some topics "email spam" in this forum and I did )
Many thanks

Post Reply