Can't access www.kidspot.com.au

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doulamum
Posts: 16
Joined: Wed Oct 07, 2009 10:57 am
Location: NSW

Can't access www.kidspot.com.au

Post by doulamum » Wed Mar 31, 2010 1:55 pm

I'm a member of kidspot.com.au and have had no trouble accessing the site daily, until yesterday. Keeps timing out before I can access it. I can get in using a proxy. Friends with other ISPs can get in. I've tried using another browser, clearing out hstory, cookies, caches - with no luck. Could it be an exetel based problem?

JasonM

Re: Can't access www.kidspot.com.au

Post by JasonM » Wed Mar 31, 2010 2:05 pm

It appears to be restrictions on the remote server side.
It responds to the 220.233 IP range, but not 58.96 and assumably 115.70.

doulamum
Posts: 16
Joined: Wed Oct 07, 2009 10:57 am
Location: NSW

Re: Can't access www.kidspot.com.au

Post by doulamum » Wed Mar 31, 2010 2:17 pm

Thansk JasonM.

doulamum
Posts: 16
Joined: Wed Oct 07, 2009 10:57 am
Location: NSW

Re: Can't access www.kidspot.com.au

Post by doulamum » Thu Apr 01, 2010 3:51 pm

Ok this is a really dumb question - but how do I log a fault ticket with exetel?

I received this msg from Kidspot "we have had numerous issues from exetel users recently, each time we have referred the user to the exetel helpdesk who resolved their issue.

If you could please raise a support case with exetel and send us the ticket number we can follow it up with them."

So in my members summary I clicked to open a new fault ticket and it brings up a login page - when I enter my log in details (the same details I use to login my account summary) it returns to the login page...

What am I doing wrong?

JasonM

Re: Can't access www.kidspot.com.au

Post by JasonM » Thu Apr 01, 2010 3:57 pm

I'll ask our network engineers to look at this issue.

doulamum
Posts: 16
Joined: Wed Oct 07, 2009 10:57 am
Location: NSW

Re: Can't access www.kidspot.com.au

Post by doulamum » Sun Apr 04, 2010 10:21 pm

Any news yet? I still can't login to report a fault.

sable
Posts: 651
Joined: Tue Jan 20, 2004 9:28 am
Location: NSW

Re: Can't access www.kidspot.com.au

Post by sable » Mon Apr 05, 2010 9:48 am

doulamum wrote:Any news yet? I still can't login to report a fault.
You do not have to login to report a fault just;

Send an email to residentialsupport@exetel.com.au

And make sure you reply to the automated response you will get as the ticket is automatically closed awaiting your response, just restate your problem and refer to this thread.

doulamum
Posts: 16
Joined: Wed Oct 07, 2009 10:57 am
Location: NSW

Re: Can't access www.kidspot.com.au

Post by doulamum » Tue Apr 06, 2010 7:27 am

Thanks sable

JasonM

Re: Can't access www.kidspot.com.au

Post by JasonM » Tue Apr 06, 2010 8:13 am

I haven't heard back from our Network Engineers, however, I've asked them again to investigate and respond.

doulamum
Posts: 16
Joined: Wed Oct 07, 2009 10:57 am
Location: NSW

Re: Can't access www.kidspot.com.au

Post by doulamum » Tue Apr 06, 2010 9:20 am

Thanks Jason. I have emailed exetel to log my fault too.

JasonM

Re: Can't access www.kidspot.com.au

Post by JasonM » Wed Apr 07, 2010 2:42 pm

I'm still seeking an update from our network engineers.

doulamum
Posts: 16
Joined: Wed Oct 07, 2009 10:57 am
Location: NSW

Re: Can't access www.kidspot.com.au

Post by doulamum » Thu Apr 08, 2010 8:31 am

Yes I'm still yet to hear anything regarding my fault ticket too...

JasonM

Re: Can't access www.kidspot.com.au

Post by JasonM » Thu Apr 08, 2010 9:01 am

The core network manager is looking into it- I suspect it's a routing issue.

JasonM

Re: Can't access www.kidspot.com.au

Post by JasonM » Thu Apr 08, 2010 10:22 am

Just like magic, William has fixed it - it works now.

doulamum
Posts: 16
Joined: Wed Oct 07, 2009 10:57 am
Location: NSW

Re: Can't access www.kidspot.com.au

Post by doulamum » Mon Apr 12, 2010 3:56 pm

Thank you :D

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