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Moving House, Naked ADSL2

Posted: Fri Jul 16, 2010 11:08 am
by willsy
Hi There

I'm moving house soon and just have some questions about how the "move service address" works?

I'm moving on 30th July, If i put in the application today, it says the estimate connection date is 29th July, doesn't give any option for changing this date.

There are people living in the new address, so i don't want to accidentaly cut off their phone service or anything...

and when would my service be cut off at my existing address?

Re: Moving House, Naked ADSL2

Posted: Fri Jul 16, 2010 2:49 pm
by CoreyPlover
I'd probably suggest you email provisioning@exetel.com.au with these queries (and specifically to see if you can nominate the cut-over date with more precision), but the service will be cut-off at the existing address at the same time of becoming active at the new address.

Re: Moving House, Naked ADSL2

Posted: Fri Jul 16, 2010 3:14 pm
by willsy
thanks Corey, i've sent an email to them earlier today, just waiting to see what they say, hopefully can make it work in the right time frame.

Re: Moving House, Naked ADSL2

Posted: Mon Jul 19, 2010 9:53 am
by paulp
Hi,
I'm moving on 30th July, If i put in the application today, it says the estimate connection date is 29th July, doesn't give any option for changing this date.
By default it works off a 10 working day standard as the relocation is submitted immediately after submission.

and when would my service be cut off at my existing address?
Your existing service will be cut-off once the service at the new residence is activated on that day.