Browser page being redirected

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pomma1967
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Joined: Fri Jul 23, 2010 3:31 pm
Location: australia

Browser page being redirected

Post by pomma1967 » Sat Jul 24, 2010 2:45 pm

Can someone please help me. Each time I try to open a webpage in a new tab, it gets redirected to another website. I have to copy and page the website address into the address bar to get it to open. This problem started about a month ago and all the scan I have done dont find the problem. I use AVG antivirus and I have done scans with Super Antispyware Free Edition, Malwarebytes anti-malware and GooredFix. I my system runs Windows XP and it happens to all internet browsers that I have tried, Firefox, explorer and google chrome.

Any suggestions

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CoreyPlover
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Re: Browser page being redirected

Post by CoreyPlover » Sun Jul 25, 2010 2:06 am

If it were just one browser, I'd suggest checking proxy settings for a rogue entry.

For something to affect all browsers, then either subsequent browsers have inherited rogue settings (like a proxy) from one browser, or it has to be operating system based (i.e. malware). Keep updating definitions for your preferred anti-virus software (I'd focus on Malwarebytes personally). In the meantime, you could try to verify that another computer on the same network doesn't have similar issues (not sure how this could possibly be a cause, but it rules out the modem doing strange things to the http requests). Also verify that pings behave correctly, perhaps even try accessing a given website by its IP address (like http://66.102.11.104 for google.com.au)

Edit: You say the issue is only when opening in a new tab? Can you explain this more fully? What if you right click a link and go "open in new window" any different? What about if you just click the link; this behaves differently to if you right click and go "open in new tab"? What if you open in new tab, then type the webpage in manually (i.e. do you really have to copy and paste to get it working)? What if you simply type the website in the main window directly?
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pomma1967
Posts: 4
Joined: Fri Jul 23, 2010 3:31 pm
Location: australia

Re: Browser page being redirected

Post by pomma1967 » Mon Jul 26, 2010 7:29 am

The redirection occurs when you right click a link and either open in new tab or new window. If I open a new window or tab and copy, paste or type in the address it works fine.

Over the weekend, I changed my anti-virus program and it found one virus but it wasn't the one causing the problem. I have updated and re-run malwarebyte program but it found nothing.

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CoreyPlover
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Re: Browser page being redirected

Post by CoreyPlover » Mon Jul 26, 2010 9:21 am

Definitely sounds like a browser hook / malware

See https://support.mozilla.com/en-US/kb/Se ... ected&as=q and http://www.bleepingcomputer.com/forums/topic272815.html for example which each allude to various malware scanners, etc. Hijack This might be another good option to try and see if any sort of browser hook is detected. http://www.computing.net/answers/window ... /1677.html also gives a registry edit for fixing IE.
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

pomma1967
Posts: 4
Joined: Fri Jul 23, 2010 3:31 pm
Location: australia

Re: Browser page being redirected

Post by pomma1967 » Sun Aug 01, 2010 9:33 pm

Corey

Thanks for all the information. I rescanned everything then as a last resort I reset the modem and wouldnt you know it, problem solved. The internet is now behaving as it should and no redirected pages.

Thanks again for your help I would not have thought about resetting the modem, I was ready to throw the PC away and get a new one.

Cheers

Raylene

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Dazzled
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Re: Browser page being redirected

Post by Dazzled » Sun Aug 01, 2010 9:44 pm

Are you sure it was just the modem reset that did the trick with unwanted redirects? The modem-router relays your computer's requests to the Exetel router, using by default the Exetel name server to locate your desired web page. Has something altered that in your router? If remote access is enabled, close it, because your router NAT firewall is the main protection for your network. A blackhat with telnet or ftp access can remotely control your router if you leave an opening.

From your symptoms, though, I would normally agree with the Windows malware diagnosis.

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CoreyPlover
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Re: Browser page being redirected

Post by CoreyPlover » Mon Aug 02, 2010 1:44 am

I can't possibly see how the modem/router could be responsible. Because "open as new window" and "open as new tab" would relay exactly the same packets through the router. I'd advise caution and maintain malware updates and system scans in the interim
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

pomma1967
Posts: 4
Joined: Fri Jul 23, 2010 3:31 pm
Location: australia

Re: Browser page being redirected

Post by pomma1967 » Mon Aug 02, 2010 7:13 am

I cant explain it but the problem is fixed.

I updated and rescan my computer for over a week without any changes. I had both PC and laptop doing the same thing, so in desperation I reset the modem and so far no problem. My husband used the net last night and every time he opened a new tab it worked perfectly and quickly.

All programs/firewalls are up-to-date and running so all I can do now is keep an eye on it.

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