Peek/Offpeek time issues

All other technical assistance queries (General technical issues, IPv6. P2P, News groups, etc)
Post Reply
Zeall
Posts: 4
Joined: Fri May 14, 2010 11:48 am
Location: Melbourne

Peek/Offpeek time issues

Post by Zeall » Sun Aug 22, 2010 7:04 am

I seem to be having some issues with my peek downloading amount
it is currently 7am 22/08/2010
and yet I am being told that I have downloaded 1467.42 MB during peek time today even though I have not hit peek time yet today

dbr
Posts: 493
Joined: Fri Feb 08, 2008 2:33 pm
Location: Sale VIC

Re: Peek/Offpeek time issues

Post by dbr » Sun Aug 22, 2010 8:55 am

What plan are you on? If one of the latest, then your peak time may be 2-8am, which means if you downloaded from midnight to 2am, then that was peak today...

Otherwise there has been an issue with the usage metre, see the other thread.. viewtopic.php?f=303&t=36768
http://www.saferoz.com.au
First Aid * Fire * Safety

Zeall
Posts: 4
Joined: Fri May 14, 2010 11:48 am
Location: Melbourne

Re: Peek/Offpeek time issues

Post by Zeall » Sun Aug 22, 2010 9:45 am

I dont believe that the issue is 2am - 8am off peek
as I am set to 12am - 12pm off peek
unless I have been changed without being notified and my usage meter still displays this:
Capture.JPG
Capture.JPG (128.24 KiB) Viewed 1732 times

JellyMoon
Posts: 7
Joined: Tue Jan 20, 2009 4:12 pm
Location: Tweed Coast

Re: Peek/Offpeek time issues

Post by JellyMoon » Sun Aug 22, 2010 2:25 pm

Same thing happened to me too i just checked and it states i am over my quota but my peak does not hit till 12 pm and all my downloads were before 12 pm. where do we report this? I just sent a usage question from the members page stating this hiccup.

dragon
Posts: 150
Joined: Tue Mar 07, 2006 10:06 pm

Re: Peek/Offpeek time issues

Post by dragon » Sun Aug 22, 2010 8:17 pm

im having the same problem.. i just checked. my last 3 days most of my offpeak has been counted as peak. im on an old 12 - 12 offpeak plan.

LordS
Posts: 149
Joined: Thu Jun 26, 2008 11:56 pm
Location: Australia

Re: Peek/Offpeek time issues

Post by LordS » Mon Aug 23, 2010 8:03 am

Same is happening to me, Gone up at least 10GB last night (I dont have that much left)

welchyboy
Posts: 7
Joined: Mon Sep 28, 2009 10:14 pm
Location: Melbourne

Re: Peek/Offpeek time issues

Post by welchyboy » Mon Aug 23, 2010 11:07 am

I'm in the same boat.
All of a sudden my download is over quoter during peak time. I checked my download at 8:30am and I had downloaded 5G in PEAK when my peak time does not commence until 12noon.
Logged a job, I am sure exetel will fix the issue but still annoying that it has blocked me in the meantime.

User avatar
CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Peek/Offpeek time issues

Post by CoreyPlover » Mon Aug 23, 2010 11:38 am

Reiterating: there is a known issue at the moment with usage reporting: viewtopic.php?f=303&t=36768
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

Post Reply