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Peek/Offpeek time issues

Posted: Sun Aug 22, 2010 7:04 am
by Zeall
I seem to be having some issues with my peek downloading amount
it is currently 7am 22/08/2010
and yet I am being told that I have downloaded 1467.42 MB during peek time today even though I have not hit peek time yet today

Re: Peek/Offpeek time issues

Posted: Sun Aug 22, 2010 8:55 am
by dbr
What plan are you on? If one of the latest, then your peak time may be 2-8am, which means if you downloaded from midnight to 2am, then that was peak today...

Otherwise there has been an issue with the usage metre, see the other thread.. viewtopic.php?f=303&t=36768

Re: Peek/Offpeek time issues

Posted: Sun Aug 22, 2010 9:45 am
by Zeall
I dont believe that the issue is 2am - 8am off peek
as I am set to 12am - 12pm off peek
unless I have been changed without being notified and my usage meter still displays this:
Capture.JPG
Capture.JPG (128.24 KiB) Viewed 2963 times

Re: Peek/Offpeek time issues

Posted: Sun Aug 22, 2010 2:25 pm
by JellyMoon
Same thing happened to me too i just checked and it states i am over my quota but my peak does not hit till 12 pm and all my downloads were before 12 pm. where do we report this? I just sent a usage question from the members page stating this hiccup.

Re: Peek/Offpeek time issues

Posted: Sun Aug 22, 2010 8:17 pm
by dragon
im having the same problem.. i just checked. my last 3 days most of my offpeak has been counted as peak. im on an old 12 - 12 offpeak plan.

Re: Peek/Offpeek time issues

Posted: Mon Aug 23, 2010 8:03 am
by LordS
Same is happening to me, Gone up at least 10GB last night (I dont have that much left)

Re: Peek/Offpeek time issues

Posted: Mon Aug 23, 2010 11:07 am
by welchyboy
I'm in the same boat.
All of a sudden my download is over quoter during peak time. I checked my download at 8:30am and I had downloaded 5G in PEAK when my peak time does not commence until 12noon.
Logged a job, I am sure exetel will fix the issue but still annoying that it has blocked me in the meantime.

Re: Peek/Offpeek time issues

Posted: Mon Aug 23, 2010 11:38 am
by CoreyPlover
Reiterating: there is a known issue at the moment with usage reporting: viewtopic.php?f=303&t=36768