What is the Domain Fee?

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compositor
Posts: 80
Joined: Wed Jan 19, 2011 10:19 pm
Location: Australia

What is the Domain Fee?

Post by compositor » Tue Nov 15, 2011 1:49 am

I saw this in my account, is this in addition to the $36 per 2 years and if so should this not have been part of the original order?

James
Exetel Staff
Posts: 1957
Joined: Mon May 09, 2005 10:27 pm

Re: What is the Domain Fee?

Post by James » Tue Nov 15, 2011 8:41 am

The $36.00 for two years was the domain name registration, as well as registration you need hosting which is $20.00 per year; http://www.exetel.com.au/w_web_hosting.php

compositor
Posts: 80
Joined: Wed Jan 19, 2011 10:19 pm
Location: Australia

Re: What is the Domain Fee?

Post by compositor » Tue Nov 15, 2011 11:36 am

I am paying $25.00 per year for Exetel to host my website, where was this $20 mentioned when I purchased a domain?

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: What is the Domain Fee?

Post by rukshani » Tue Nov 15, 2011 2:35 pm

compositor wrote:I am paying $25.00 per year for Exetel to host my website, where was this $20 mentioned when I purchased a domain?
I have passed this on to an Exetel representative who will shortly advise you over it.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: What is the Domain Fee?

Post by ShaminG » Tue Nov 15, 2011 3:05 pm

I am paying $25.00 per year for Exetel to host my website, where was this $20 mentioned when I purchased a domain?
Could you please PM me your domain name to have a look into this :).

compositor
Posts: 80
Joined: Wed Jan 19, 2011 10:19 pm
Location: Australia

Re: What is the Domain Fee?

Post by compositor » Wed Nov 16, 2011 8:51 am

I contacted auDA and they said this fee should have been disclosed.

Is there any remedy Exetel can propose?

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: What is the Domain Fee?

Post by ShaminG » Thu Nov 17, 2011 10:17 am

I contacted auDA and they said this fee should have been disclosed.

Is there any remedy Exetel can propose?
$ 25.00 is the annual fee for web hosting service. Below link provides the current Exetel Web Site Hosting Terms And Conditions,
http://www.exetel.com.au/w_website_terms_conditions.php

compositor
Posts: 80
Joined: Wed Jan 19, 2011 10:19 pm
Location: Australia

Re: What is the Domain Fee?

Post by compositor » Tue Nov 29, 2011 3:52 pm

So over a two year period, in order to have a domain name and web site with Exetel I am required to pay the following:

$36 + ($20 + $25) + ($20 + $25) = $126

Is that correct?

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: What is the Domain Fee?

Post by ShaminG » Thu Dec 01, 2011 5:02 pm

So over a two year period, in order to have a domain name and web site with Exetel I am required to pay the following:

$36 + ($20 + $25) + ($20 + $25) = $126

Is that correct?
It's $ 20.00 per year for domain hosting. Domain registration charge, web hosting charge is based on your plan - http://www.exetel.com.au/w_web_hosting.php.

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