Website Down

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compositor
Posts: 80
Joined: Wed Jan 19, 2011 10:19 pm
Location: Australia

Website Down

Post by compositor » Tue Dec 06, 2011 10:47 am

Hi,

My website is not visible (domain was with another carrier) and while I have a domain with Exetel it has not been linked up yet, so in the mean time is it possible to find out the IP address instead?

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Website Down

Post by ShaminG » Tue Dec 06, 2011 3:55 pm

Hi,

My website is not visible (domain was with another carrier) and while I have a domain with Exetel it has not been linked up yet, so in the mean time is it possible to find out the IP address instead?
Could you please further elaborate your inquiry and email it to hosting@exetel.com.au

compositor
Posts: 80
Joined: Wed Jan 19, 2011 10:19 pm
Location: Australia

Re: Website Down

Post by compositor » Tue Dec 06, 2011 4:00 pm

Hi Sharmin,

I have done this as of yesterday but no meaningful (or timely) response.

Would the situation be any different if Help Desk access was granted to all customers including web/hosting only customers or are they considered to be second class customers in the view of Exetel management?

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Website Down

Post by ShaminG » Tue Dec 06, 2011 5:54 pm

Hi Sharmin,

I have done this as of yesterday but no meaningful (or timely) response.
Could you please PM me the ticket number.
Would the situation be any different if Help Desk access was granted to all customers including web/hosting only customers or are they considered to be second class customers in the view of Exetel management?
With regards the HD access, Once I receive a response from the development team, ll update you via viewtopic.php?f=15&t=38872&p=297053#p297053

compositor
Posts: 80
Joined: Wed Jan 19, 2011 10:19 pm
Location: Australia

Re: Website Down

Post by compositor » Tue Dec 06, 2011 6:05 pm

PM Sent

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