Website Down

[compositor]

Hi,

My website is not visible (domain was with another carrier) and while I have a domain with Exetel it has not been linked up yet, so in the mean time is it possible to find out the IP address instead?

[ShaminG]

Hi,

My website is not visible (domain was with another carrier) and while I have a domain with Exetel it has not been linked up yet, so in the mean time is it possible to find out the IP address instead?

Could you please further elaborate your inquiry and email it to hosting@exetel.com.au

[compositor]

Hi Sharmin,

I have done this as of yesterday but no meaningful (or timely) response.

Would the situation be any different if Help Desk access was granted to all customers including web/hosting only customers or are they considered to be second class customers in the view of Exetel management?

[ShaminG]

Hi Sharmin,

I have done this as of yesterday but no meaningful (or timely) response.

Could you please PM me the ticket number.

Would the situation be any different if Help Desk access was granted to all customers including web/hosting only customers or are they considered to be second class customers in the view of Exetel management?

With regards the HD access, Once I receive a response from the development team, ll update you via viewtopic.php?f=15&t=38872&p=297053#p297053

[compositor]

PM Sent