I live in an apartment block. On Monday, a resident in another apartment had Telstra or TPG come out and fiz up their lines.
And whoever the tech was that came out, decided to totally disconnect my service.
They disconnected my service at the MDF - totally disconnected the pair coming into my apartment at the MDF.
And they then took, it seems, my line, and used it elsewhere. The line that is tagged for my apartment no longer works. It has been disconnected, somewhere, upstream from the MDF.
I am not a happy person right now; I have health issues that dictate that I should have ready access to a working phone service, but my service has not been operational since Monday.
Exetel's support people have been very good so far, and they are to be commended for their help, but this is a very serious issue that extends well beyond the boundaries of Exetel's realm, and somebody in the supplier stream needs to have their backsides severely kicked.
And more importantly, somebody - again in the supplier stream - needs to get their act into gear, and have this problem sorted urgently.
I've just sent you an email with photographic evidence of the screw-ups - your issue # is 5651154 - and I would greatly appreciate it somebody could do something to try to get the problems resolved post-haste. I'm already out of pocket a significant number of dollars, but because the actual problem is upstream, and in the provider's realm, nothing has been resolved.
As I said, I am not at all happy with the incompetence that has been displayed here by the providers in the field.
So ... help, please, if you can.
