Problem reaching Facebook

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crogers
Posts: 2
Joined: Mon Aug 08, 2011 7:53 pm
Location: Box Hill North

Problem reaching Facebook

Post by crogers » Sun Jan 06, 2013 4:59 pm

For about one week, I have been unable to reach facebook through my exetel connection. This is true for all of the several computers and iphones in the house.
However, when I take one of the laptops elsewhere onto another connection, there is no problem.

Is there any known issues for this on the Exetel network?

I have done a tracert on one of the systems with the following results:
Any help please?

--------------------------------------------------------------
C:\> tracert www.facebook.com

Tracing route to star.c10r.facebook.com [31.13.77.55]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms home.gateway [192.168.1.254]
2 * * * Request timed out.
3 195 ms 22 ms 22 ms 2.2.96.58.static.exetel.com.au [58.96.2.2]
4 25 ms 22 ms 23 ms pe-5017370-mburninte01.gw.aapt.com.au [203.174.186.73]
5 33 ms 34 ms 32 ms te3-3.mburndist01.aapt.net.au [203.131.61.30]
6 35 ms 36 ms 35 ms te0-3-4-0.mburncore01.aapt.net.au [202.10.12.15]
7 35 ms 33 ms 34 ms bu2.sclarcore01.aapt.net.au [202.10.10.74]
8 35 ms 36 ms 36 ms te2-2.sclardist01.aapt.net.au [202.10.12.2]
9 35 ms 35 ms 35 ms po6.sclarbrdr01.aapt.net.au [202.10.14.3]
10 45 ms 35 ms 34 ms vlan-2755.tkbr4.global-gateway.net.nz [122.56.118.189]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 221 ms 225 ms 218 ms 205.158.79.141.ptr.us.xo.net [205.158.79.141]
15 193 ms 187 ms 188 ms te1-0-0d0.cir1.la3-ca.us.xo.net [207.88.15.29]
16 206 ms 203 ms 202 ms 207.88.14.209.ptr.us.xo.net [207.88.14.209]
17 196 ms 192 ms 196 ms 207.88.14.226.ptr.us.xo.net [207.88.14.226]
18 198 ms 202 ms 200 ms 216.156.84.94.ptr.us.xo.net [216.156.84.94]
19 210 ms 214 ms 248 ms ae0.bb01.sjc1.tfbnw.net [74.119.76.21]
20 228 ms 196 ms 691 ms ae0.pr02.sjc1.tfbnw.net [74.119.76.22]
21 217 ms 246 ms 233 ms po126.msw01.04.sjc1.tfbnw.net [74.119.77.223]
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\>

KavindaS
Forum Admin
Posts: 2544
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Problem reaching Facebook

Post by KavindaS » Sun Jan 06, 2013 5:10 pm

crogers wrote:For about one week, I have been unable to reach facebook through my exetel connection. This is true for all of the several computers and iphones in the house.
However, when I take one of the laptops elsewhere onto another connection, there is no problem.

Is there any known issues for this on the Exetel network?

I have done a tracert on one of the systems with the following results:
Any help please?

--------------------------------------------------------------
C:\> tracert http://www.facebook.com

Tracing route to star.c10r.facebook.com [31.13.77.55]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms home.gateway [192.168.1.254]
2 * * * Request timed out.
3 195 ms 22 ms 22 ms 2.2.96.58.static.exetel.com.au [58.96.2.2]
4 25 ms 22 ms 23 ms pe-5017370-mburninte01.gw.aapt.com.au [203.174.186.73]
5 33 ms 34 ms 32 ms te3-3.mburndist01.aapt.net.au [203.131.61.30]
6 35 ms 36 ms 35 ms te0-3-4-0.mburncore01.aapt.net.au [202.10.12.15]
7 35 ms 33 ms 34 ms bu2.sclarcore01.aapt.net.au [202.10.10.74]
8 35 ms 36 ms 36 ms te2-2.sclardist01.aapt.net.au [202.10.12.2]
9 35 ms 35 ms 35 ms po6.sclarbrdr01.aapt.net.au [202.10.14.3]
10 45 ms 35 ms 34 ms vlan-2755.tkbr4.global-gateway.net.nz [122.56.118.189]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 221 ms 225 ms 218 ms 205.158.79.141.ptr.us.xo.net [205.158.79.141]
15 193 ms 187 ms 188 ms te1-0-0d0.cir1.la3-ca.us.xo.net [207.88.15.29]
16 206 ms 203 ms 202 ms 207.88.14.209.ptr.us.xo.net [207.88.14.209]
17 196 ms 192 ms 196 ms 207.88.14.226.ptr.us.xo.net [207.88.14.226]
18 198 ms 202 ms 200 ms 216.156.84.94.ptr.us.xo.net [216.156.84.94]
19 210 ms 214 ms 248 ms ae0.bb01.sjc1.tfbnw.net [74.119.76.21]
20 228 ms 196 ms 691 ms ae0.pr02.sjc1.tfbnw.net [74.119.76.22]
21 217 ms 246 ms 233 ms po126.msw01.04.sjc1.tfbnw.net [74.119.77.223]
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\>

Hi,

I have arranged a support engineer to contact you on this.

crogers
Posts: 2
Joined: Mon Aug 08, 2011 7:53 pm
Location: Box Hill North

Re: Problem reaching Facebook

Post by crogers » Sun Jan 06, 2013 5:24 pm

All fixed now! A change of DNS servers and all is well again.
Not sure why the same settings that I'd been using for years stopped suddenly and only for that one site,
but we're back on the air and my wife couldn't be happier! :-)

Thanks!

KavindaS
Forum Admin
Posts: 2544
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Problem reaching Facebook

Post by KavindaS » Sun Jan 06, 2013 5:54 pm

crogers wrote:All fixed now! A change of DNS servers and all is well again.
Not sure why the same settings that I'd been using for years stopped suddenly and only for that one site,
but we're back on the air and my wife couldn't be happier! :-)

Thanks!
For the moment please use the the suggested settings. Glad to hear that the issue is now resolved. :)

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