Gmail & Playstore not connecting over home wifi

All other technical assistance queries (General technical issues, IPv6. P2P, News groups, etc)

Gmail & Playstore not connecting over home wifi

Postby ricketyclik on Sun Feb 16, 2014 2:42 pm

I have 2 Android devices connected to my Exetel ADSL 2 service via WiFi, and just over the last 2 days gmail & Play store won't connect over it. They will, however, connect over the mobile network.

I've not had a problem with this for all the time I've been doing it (years) until now. No hardware changes.

Any suggestions?
ricketyclik
 
Posts: 21
Joined: Sun Mar 16, 2008 7:03 pm
Location: Canberra

Re: Gmail & Playstore not connecting over home wifi

Postby angelos on Sun Feb 16, 2014 3:46 pm

Hi,

Are you able to get access to these sites through your computer by any chance?

If so you could try performing a traceroute to play.google.com or gmail.com.

Are you able to reach google at all?
User avatar
angelos
Exetel Staff
 
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Gmail & Playstore not connecting over home wifi

Postby ricketyclik on Sun Feb 16, 2014 4:01 pm

Yes, I am able to connect to them on my PC.

Trace routed them, I'm not sure of what the results mean, here are a couple of screenshots.

traceroute gmail.JPG
traceroute gmail.JPG (34.72 KiB) Viewed 2839 times
traceroute playstore.JPG
traceroute playstore.JPG (35.77 KiB) Viewed 2839 times


I'm also frequently getting pages not loading over the last couple of days (on my PC). I wonder if the two are connected?
ricketyclik
 
Posts: 21
Joined: Sun Mar 16, 2008 7:03 pm
Location: Canberra

Re: Gmail & Playstore not connecting over home wifi

Postby angelos on Sun Feb 16, 2014 4:18 pm

Strange..

If you have your DNS set to 220.233.0.4 & 220.233.0.3, for testing purposes, are you able to try setting the DNS on the modem to 8.8.8.8 & 4.2.2.2 and check if you are still facing the issue?
User avatar
angelos
Exetel Staff
 
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Gmail & Playstore not connecting over home wifi

Postby ricketyclik on Sun Feb 16, 2014 5:01 pm

My DNS servers were on auto, one was the one ending in 4, the other was a different one.

1st I tried 220.233.0.4 & 220.233.0.3, then 8.8.8.8 & 4.2.2.2. Neither worked. It's back on Auto now.
ricketyclik
 
Posts: 21
Joined: Sun Mar 16, 2008 7:03 pm
Location: Canberra

Re: Gmail & Playstore not connecting over home wifi

Postby angelos on Sun Feb 16, 2014 5:10 pm

Can you check if you have a firewall on your router that may be blocking access to the ports required by Google Play? (According to google its TCP & UDP 5228)

Just for testing purposes could you try the following?
- Restart your router and mobile device
- Turn Airplane mode on and off
User avatar
angelos
Exetel Staff
 
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Gmail & Playstore not connecting over home wifi

Postby ricketyclik on Sun Feb 16, 2014 6:10 pm

There's no firewall, but I just tried port forwarding just in case - no joy. I wouldn't expect so as it's been working without the port forwarded for over a year.

I've restarted the modem and phone and toggled airplane mode many, many times over the last couple of days!
ricketyclik
 
Posts: 21
Joined: Sun Mar 16, 2008 7:03 pm
Location: Canberra

Re: Gmail & Playstore not connecting over home wifi

Postby ricketyclik on Sun Feb 16, 2014 6:15 pm

I've just discovered what the issue was.

Adblock plus (an app for blocking advertising) need me to set the android wifi settings to proxy = localhost and port = 2020 in order to refresh its block list. When I turned the proxy off the Google services started working again.

So, problem solved (apart from adblock plus not being able to refresh simultaneously to having Google services up and running). The weird thing is though, this wasn't an issue until two days ago.
ricketyclik
 
Posts: 21
Joined: Sun Mar 16, 2008 7:03 pm
Location: Canberra

Re: Gmail & Playstore not connecting over home wifi

Postby Kaushalya on Sun Feb 16, 2014 8:00 pm

Glad that you discovered the cause :)

Let us know if you have further issues..
Kaushalya
Exetel Staff
 
Posts: 264
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Gmail & Playstore not connecting over home wifi

Postby ricketyclik on Sun Feb 16, 2014 8:16 pm

Thank you for your time Exetel people.
ricketyclik
 
Posts: 21
Joined: Sun Mar 16, 2008 7:03 pm
Location: Canberra


Return to Other

Who is online

Users browsing this forum: No registered users and 1 guest