Peak Download Used after 5 hours?!

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Kamma
Posts: 22
Joined: Mon Jun 11, 2007 6:42 pm
Location: Hobart, Tasmania

Peak Download Used after 5 hours?!

Post by Kamma » Mon Apr 28, 2014 1:22 pm

Hi there,

My monthly download quotas reset at midnight last night and for some reason my dashboard is still showing 415.47 GB / 500 GB (83%). This is clearly impossible, I wish I could download this quickly.

Can anything be done to fix this obvious error?

Thanks,
Cameron

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angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Peak Download Used after 5 hours?!

Post by angelos » Mon Apr 28, 2014 1:40 pm

Hi Cameron,

Apologies for the inconvenience caused but this is an identified issue which is currently being looked into.

Problem should be resolved today. We will let you know once it has been.

Kamma
Posts: 22
Joined: Mon Jun 11, 2007 6:42 pm
Location: Hobart, Tasmania

Re: Peak Download Used after 5 hours?!

Post by Kamma » Mon Apr 28, 2014 1:45 pm

I'm glad it's not just me then! Thank you for taking the time to reply.

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angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Peak Download Used after 5 hours?!

Post by angelos » Mon Apr 28, 2014 3:42 pm

This issue should be sorted now.

Let us know if the issue persists.

Kamma
Posts: 22
Joined: Mon Jun 11, 2007 6:42 pm
Location: Hobart, Tasmania

Re: Peak Download Used after 5 hours?!

Post by Kamma » Mon Apr 28, 2014 4:05 pm

All fixed, thanks for your assistance!

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angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Peak Download Used after 5 hours?!

Post by angelos » Mon Apr 28, 2014 4:12 pm

You're welcome.

Our Apologies again for the inconvenience caused.

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