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Peak Download Used after 5 hours?!

Posted: Mon Apr 28, 2014 1:22 pm
by Kamma
Hi there,

My monthly download quotas reset at midnight last night and for some reason my dashboard is still showing 415.47 GB / 500 GB (83%). This is clearly impossible, I wish I could download this quickly.

Can anything be done to fix this obvious error?

Thanks,
Cameron

Re: Peak Download Used after 5 hours?!

Posted: Mon Apr 28, 2014 1:40 pm
by angelos
Hi Cameron,

Apologies for the inconvenience caused but this is an identified issue which is currently being looked into.

Problem should be resolved today. We will let you know once it has been.

Re: Peak Download Used after 5 hours?!

Posted: Mon Apr 28, 2014 1:45 pm
by Kamma
I'm glad it's not just me then! Thank you for taking the time to reply.

Re: Peak Download Used after 5 hours?!

Posted: Mon Apr 28, 2014 3:42 pm
by angelos
This issue should be sorted now.

Let us know if the issue persists.

Re: Peak Download Used after 5 hours?!

Posted: Mon Apr 28, 2014 4:05 pm
by Kamma
All fixed, thanks for your assistance!

Re: Peak Download Used after 5 hours?!

Posted: Mon Apr 28, 2014 4:12 pm
by angelos
You're welcome.

Our Apologies again for the inconvenience caused.