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Cannot send email through smtp server

Posted: Tue Aug 04, 2015 10:21 am
by cponline
I use the smtp.nsw.exemail.com.au server on my Exetel connection to send email from within a couple of applications.
I have been using this now for years.

Yesterday this just stopped working. I believe that the Exetel SMTP server doesn't need login details or anything if you are using an exetel internet connection?

Has this changed? Or anything else that might have stopped me being able to relay email through here?
I couldn't see any notices of permissions changing that would have affected this.

Re: Cannot send email through smtp server

Posted: Tue Aug 04, 2015 11:26 am
by Kumudh
cponline wrote:I use the smtp.nsw.exemail.com.au server on my Exetel connection to send email from within a couple of applications.
I have been using this now for years.

Yesterday this just stopped working. I believe that the Exetel SMTP server doesn't need login details or anything if you are using an exetel internet connection?

Has this changed? Or anything else that might have stopped me being able to relay email through here?
I couldn't see any notices of permissions changing that would have affected this.
Hi cponline,

There have been no changes made to the SMTP server. You are correct. The SMTP server doesn't need login details or anything if you are using an exetel internet connection.

Please PM your service number and the email address you are having issues with so we can look into this. Also please advise if you are getting a bounce back message or an error message when sending emails.

Re: Cannot send email through smtp server

Posted: Tue Aug 04, 2015 2:49 pm
by Dazzled
As Kumudh said, one of the security "features" of SMTP is that you must be sending from an Exetel IP.

The easy way to test mail (so you see all error messages) is on the terminal/DOS prompt. I showed how it's done a month or so ago at viewtopic.php?f=13&t=42169

Re: Cannot send email through smtp server

Posted: Tue Aug 04, 2015 5:10 pm
by Kumudh
Hi cponline,

A ticket has been created under the reference number 9333938 and the case has been forwarded to our system administrator.

We will let you know once an update is received on the case.

Cheers,
Kumudh

Re: Cannot send email through smtp server

Posted: Tue Aug 04, 2015 5:54 pm
by Kumudh
cponline wrote:I use the smtp.nsw.exemail.com.au server on my Exetel connection to send email from within a couple of applications.
I have been using this now for years.
An email has been sent to you with regards to this case. Please refer it and advise once the steps mentioned have been taken.