It is a change that will be better for you and other end users, as it takes out a layer of providing the service.
Exetel does NBN where it can connect directly, and uses Optus for other parts of the country.
Again my apologies for your service being down, we do our best, and I can assure you that providing quality customer support is something very important at Exetel.
Received SMS claiming NBN had finished and service restored.
Had delightful conversation with Pharushi and Sumubu from support who claim I needed to drive 100kms back to power cycle the modem despite this advice earlier today "Reference: TYC-11614-735 For now as soon as the supplier issue is fixed your service should reconnect automatically.
Senior Network Engineer | Cluster Lead
Exetel Technical Support
Exetel Pty Ltd"
Sumubu also claimed that the email sent 01-Nov-15
Here at Exetel we are always looking for ways to improve your service. As such, we will be doing some maintenance work on your NBN service on 2015-11-02
For service number: 0201269288
This change will provide you with the best possible service we can offer you and will not make any difference to your internet access or any other part of your service with Exetel.
You do not need to take any action or change any settings:
During this day of this change, you might experience an outage of up to 1 hour while it takes place.
If the service is not working by close of business on the date mentioned, please contact us on 1300 788 141.
was fair and reasonable notice of the pain Exetel was about to inflict on me today. At the close of business on 2015-11-02 I thought it safe to assume this was complete. Instead Exetel decides to work us over properly on 2015-11-04.
They also refused to look at the tracert of my IP to see that it times out at exactly the same piece of equipment as it did this morning.
To quote you "we do our best" and if that is your best then I would hate to see you worst. If you believe this represents "quality customer support" then I wish you luck into the future.