Keeping the same IP Address when switching from ADSL to NBN

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liamedwards12
Posts: 4
Joined: Tue Mar 15, 2016 2:41 pm
Location: Central Coast, NSW, Australia

Keeping the same IP Address when switching from ADSL to NBN

Post by liamedwards12 » Wed Mar 16, 2016 10:14 am

Hi Exetel Forum users,

I was just wondering if we keep our same external internet IP Address when switching from ADSL services to NBN (Using the same exetel account) as i am switching over next week and have some services configured with this IP and it would be ideal that i keep my current IP Address.

Thanks,
liamedwards12

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Kumudh
Forum Admin
Posts: 374
Joined: Thu Sep 26, 2013 3:55 pm
Location: Australia

Re: Keeping the same IP Address when switching from ADSL to

Post by Kumudh » Wed Mar 16, 2016 5:16 pm

liamedwards12 wrote:Hi Exetel Forum users,

I was just wondering if we keep our same external internet IP Address when switching from ADSL services to NBN (Using the same exetel account) as i am switching over next week and have some services configured with this IP and it would be ideal that i keep my current IP Address.

Thanks,
liamedwards12
Hi liamedwards12,

It is possible to keep the same IP address. Please drop a written request to residentialsupport@exetel.com.au with both your service numbers on the subject line.

Cheers

liamedwards12
Posts: 4
Joined: Tue Mar 15, 2016 2:41 pm
Location: Central Coast, NSW, Australia

Re: Keeping the same IP Address when switching from ADSL to

Post by liamedwards12 » Wed Mar 16, 2016 8:44 pm

Kumudh wrote:
liamedwards12 wrote:Hi Exetel Forum users,

I was just wondering if we keep our same external internet IP Address when switching from ADSL services to NBN (Using the same exetel account) as i am switching over next week and have some services configured with this IP and it would be ideal that i keep my current IP Address.

Thanks,
liamedwards12
Hi liamedwards12,

It is possible to keep the same IP address. Please drop a written request to residentialsupport@exetel.com.au with both your service numbers on the subject line.

Cheers

Much appreciated Kumudh, i have sent an email through, Thanks for your assistance.

liamedwards12
Posts: 4
Joined: Tue Mar 15, 2016 2:41 pm
Location: Central Coast, NSW, Australia

Re: Keeping the same IP Address when switching from ADSL to

Post by liamedwards12 » Thu Mar 17, 2016 10:45 am

Got this in response to my Email:

http://pastebin.com/rNq5wfWS

I'm guessing i need to call them up and quote my ticket no.?

User avatar
Kumudh
Forum Admin
Posts: 374
Joined: Thu Sep 26, 2013 3:55 pm
Location: Australia

Re: Keeping the same IP Address when switching from ADSL to

Post by Kumudh » Thu Mar 17, 2016 11:00 am

liamedwards12 wrote:Got this in response to my Email:

http://pastebin.com/rNq5wfWS

I'm guessing i need to call them up and quote my ticket no.?
Hi liamedwards12,

PM the reference number you received so we can look into this.

Cheers.

James
Exetel Staff
Posts: 1930
Joined: Mon May 09, 2005 10:27 pm

Re: Keeping the same IP Address when switching from ADSL to

Post by James » Thu Mar 17, 2016 11:36 am

liamedwards12 wrote:Got this in response to my Email:

http://pastebin.com/rNq5wfWS

I'm guessing i need to call them up and quote my ticket no.?
It's an auto responder, it will be replied to with 48 hours.

liamedwards12
Posts: 4
Joined: Tue Mar 15, 2016 2:41 pm
Location: Central Coast, NSW, Australia

Re: Keeping the same IP Address when switching from ADSL to

Post by liamedwards12 » Fri Mar 18, 2016 10:35 am

Thanks Kumudh/James, i got a response.
Much appreciated.

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