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Blacklisted email

Posted: Fri Dec 23, 2016 11:27 am
by beamertwo
When I try to send emails, I receive this message:

An error occurred while sending mail. The mail server responded:
sender envelope address xxxxxxx@exemail.com.au is locally blacklisted
here. If you think this is wrong, get in touch with postmaster.
Please check the message recipient "xxxxxxx@exemail.com.au" and try again.


What is the best way to resolve this issue?

Re: Blacklisted email

Posted: Fri Dec 23, 2016 2:48 pm
by KavindaS
beamertwo wrote:When I try to send emails, I receive this message:

An error occurred while sending mail. The mail server responded:
sender envelope address xxxxxxx@exemail.com.au is locally blacklisted
here. If you think this is wrong, get in touch with postmaster.
Please check the message recipient "xxxxxxx@exemail.com.au" and try again.


What is the best way to resolve this issue?
I can see 3 active exemail email addresses under your service number. Confirm to me from which email address you get this error by sending me a PM here. Do you have the same issue when using other emails? Have you check sending an email using the webmail facility https://webmail.exetel.com.au/src/login.php ?

Re: Blacklisted email

Posted: Thu Dec 29, 2016 11:35 am
by beamertwo
I have tried to pm you, but the message is just sitting in the outbox.

Re: Blacklisted email

Posted: Thu Dec 29, 2016 11:39 am
by beamertwo
The email is the one that begins with; "ri"
The webmail seems to work normally.
I am using Thunderbird as an email client.
Thanks

Re: Blacklisted email

Posted: Thu Dec 29, 2016 9:34 pm
by KavindaS
beamertwo wrote:The email is the one that begins with; "ri"
The webmail seems to work normally.
I am using Thunderbird as an email client.
Thanks
PM received and thanks for that. I have checked in the system based on the email address and there is no restrictions recorded. Since this is clearly working fine in webmail, which confirms the email acount is fine and it appears to be some internal security or from the email client you get this issue.

Re: Blacklisted email

Posted: Thu Dec 29, 2016 11:19 pm
by beamertwo
Thanks for the help, I had a look at my firewall settings and ticked the "Public" box ("Private" box was already ticked) for Thunderbird and all is OK now. :D

Re: Blacklisted email

Posted: Sun Jan 01, 2017 11:05 pm
by beamertwo
Hmmm - it turns out that that was not the problem - a few emails are going out but many still aren't.

Re: Blacklisted email

Posted: Mon Jan 02, 2017 1:25 pm
by beamertwo
I have been in contact with the Thunderbird people and they suggest:
The message indicates that either your particular account or the provider's servers have been identified as sources of spam and are thus being blocked.

Re: Blacklisted email

Posted: Mon Jan 02, 2017 2:51 pm
by KavindaS
beamertwo wrote:I have been in contact with the Thunderbird people and they suggest:
The message indicates that either your particular account or the provider's servers have been identified as sources of spam and are thus being blocked.
Any issues when receiving emails using the same client? What is the SMTP server address that you have set in your Thunderbird client settings?

Re: Blacklisted email

Posted: Mon Jan 02, 2017 3:33 pm
by beamertwo
Some more information that might be of use:
- I changed to Thunderbird relatively recently (from Windows Livemail) and after some initial difficulties, I believe that I am receiving everything that I should.
- A few months ago I received a large number of undeliverable email messages (pertaining to emails that I had not sent) so a spammer was probably using my email address. This was a one-off event.
- The outgoing email problem however, did not occur until after I changed to Thunderbird.
- The outgoing server I am using is: smtp.nsw.exemail.com.au

Many thanks.

Re: Blacklisted email

Posted: Mon Jan 02, 2017 4:24 pm
by KavindaS
beamertwo wrote:Some more information that might be of use:
- I changed to Thunderbird relatively recently (from Windows Livemail) and after some initial difficulties, I believe that I am receiving everything that I should.
- A few months ago I received a large number of undeliverable email messages (pertaining to emails that I had not sent) so a spammer was probably using my email address. This was a one-off event.
- The outgoing email problem however, did not occur until after I changed to Thunderbird.
- The outgoing server I am using is: smtp.nsw.exemail.com.au

Many thanks.
Just for the testing purposes, could you please try the same email address and settings using a different email client? You may try in a different PC or the same.