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slow upload speed

Posted: Mon May 22, 2017 10:22 am
by crcjetty
my download speed according to speedtest is around 11.5mb/s & i usually download at a max speed of 1.2MB/s. the upload speed shows 0.63mb/s & when i am uploading i only see around 1.4kb/s.
is this normal? if not is there a solution. my modem is a TP-Link Archer D7 with latest firmware & i am on Windows 10 64bit.
thanks for any help..

Re: slow upload speed

Posted: Mon May 22, 2017 6:55 pm
by KavindaS
crcjetty wrote:my download speed according to speedtest is around 11.5mb/s & i usually download at a max speed of 1.2MB/s. the upload speed shows 0.63mb/s & when i am uploading i only see around 1.4kb/s.
is this normal? if not is there a solution. my modem is a TP-Link Archer D7 with latest firmware & i am on Windows 10 64bit.
thanks for any help..
Is this is a time specified issue or you have it anytime of the day?

Re: slow upload speed

Posted: Mon May 22, 2017 6:59 pm
by crcjetty
happens any time of day..

Re: slow upload speed

Posted: Mon May 22, 2017 10:53 pm
by KavindaS
crcjetty wrote:happens any time of day..
We need to troubleshoot the issue and log a service issue if requires with the supplier, based on the sync rate and the throughput. Therefore perform random speed tests via http://speedtest.exetel.com.au/ and drop us an email with the results attached to residentialsupport@exetel.com.au