Getting a real ip now since cg-nat

[bytefoundry]

The faq says "If you need to discuss your service or opt-out of CG-NAT, you can call our technical support staff on 13 39 38."

I have raised a support ticket rather than calling, but got no response at all.

I have multiple services now that i have sold (being a dealer) that i want to have proper ip addresses - some moved from adsl to nbn and lost their ip. Surely i dont have to call in for each of them?

[Dushyanthan]

The faq says "If you need to discuss your service or opt-out of CG-NAT, you can call our technical support staff on 13 39 38."

I have raised a support ticket rather than calling, but got no response at all.

I have multiple services now that i have sold (being a dealer) that i want to have proper ip addresses - some moved from adsl to nbn and lost their ip. Surely i dont have to call in for each of them?

Hi,

Sorry for the inconvenience caused from our end. Kindly provide us the reference number of the raised ticket with support to assist you further.

[bytefoundry]

Thanks for your response.

No's

14810636
14810654

[judep]

Hi,

Both of the request on ticket ref: 14810636 and 14810654 have been escalated individually towards Exetel's management therefore once an update is received (Usually within 24h) we will provide you with an update via the same tickets as an email

Thank you for your patience.

[bytefoundry]

going from having static ips to cgnat is a big blow to exetels product. from a dealers perspective, its very disappointing.

[Dushyanthan]

going from having static ips to cgnat is a big blow to exetels product. from a dealers perspective, its very disappointing.

With the development of the technology some changes in the infrastructure have to be implemented based on the demand of the high number of users.

[bytefoundry]

Im just giving feedback as a dealer. This decision has turned a strong product in to a weak product. From a positive feature to a negative for many users.

And problems with NBN all being delivered through OW is making it harder still.

[Dushyanthan]

Im just giving feedback as a dealer. This decision has turned a strong product in to a weak product. From a positive feature to a negative for many users.

And problems with NBN all being delivered through OW is making it harder still.

Thanks for providing the feedback and we will pass this to the management.