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Getting a real ip now since cg-nat

Posted: Sat Apr 13, 2019 10:41 pm
by bytefoundry
The faq says "If you need to discuss your service or opt-out of CG-NAT, you can call our technical support staff on 13 39 38."

I have raised a support ticket rather than calling, but got no response at all.

I have multiple services now that i have sold (being a dealer) that i want to have proper ip addresses - some moved from adsl to nbn and lost their ip. Surely i dont have to call in for each of them?

Re: Getting a real ip now since cg-nat

Posted: Sat Apr 13, 2019 11:04 pm
by Dushyanthan
bytefoundry wrote:
Sat Apr 13, 2019 10:41 pm
The faq says "If you need to discuss your service or opt-out of CG-NAT, you can call our technical support staff on 13 39 38."

I have raised a support ticket rather than calling, but got no response at all.

I have multiple services now that i have sold (being a dealer) that i want to have proper ip addresses - some moved from adsl to nbn and lost their ip. Surely i dont have to call in for each of them?
Hi,

Sorry for the inconvenience caused from our end. Kindly provide us the reference number of the raised ticket with support to assist you further.

Re: Getting a real ip now since cg-nat

Posted: Sun Apr 14, 2019 10:10 am
by bytefoundry
Thanks for your response.

No's

14810636
14810654

Re: Getting a real ip now since cg-nat

Posted: Sun Apr 14, 2019 4:08 pm
by judep
Hi,

Both of the request on ticket ref: 14810636 and 14810654 have been escalated individually towards Exetel's management therefore once an update is received (Usually within 24h) we will provide you with an update via the same tickets as an email

Thank you for your patience.

Re: Getting a real ip now since cg-nat

Posted: Sun Apr 14, 2019 4:46 pm
by bytefoundry
going from having static ips to cgnat is a big blow to exetels product. from a dealers perspective, its very disappointing.

Re: Getting a real ip now since cg-nat

Posted: Sun Apr 14, 2019 4:51 pm
by Dushyanthan
bytefoundry wrote:
Sun Apr 14, 2019 4:46 pm
going from having static ips to cgnat is a big blow to exetels product. from a dealers perspective, its very disappointing.
With the development of the technology some changes in the infrastructure have to be implemented based on the demand of the high number of users.

Re: Getting a real ip now since cg-nat

Posted: Sun Apr 14, 2019 5:03 pm
by bytefoundry
Im just giving feedback as a dealer. This decision has turned a strong product in to a weak product. From a positive feature to a negative for many users.

And problems with NBN all being delivered through OW is making it harder still.

Re: Getting a real ip now since cg-nat

Posted: Sun Apr 14, 2019 10:53 pm
by Dushyanthan
bytefoundry wrote:
Sun Apr 14, 2019 5:03 pm
Im just giving feedback as a dealer. This decision has turned a strong product in to a weak product. From a positive feature to a negative for many users.

And problems with NBN all being delivered through OW is making it harder still.
Thanks for providing the feedback and we will pass this to the management.