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Planned Maintenance Notifications

Posted: Thu Nov 07, 2019 7:39 am
by gsabljak
When are you going to send customers an email or text for any upcoming maintenance which involves extended outages???
You seem to have no problems emailing/texting when we are late a day or 2 on our bills.

Last nights outage cost me $1000s as I was unable to execute trades on FX Market. Had I have known about the upcoming outage I would have either not taken the trade or prepared to hot spot to with my phone.

Also it's simple courtesy to let customers know. And it will also save your support staff's sanity with the reduced amount of irrate inbound support calls from customers who dont have access to this forum.