How do I cancel my service?

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SR1
Posts: 6
Joined: Fri Jan 19, 2007 12:31 pm

How do I cancel my service?

Post by SR1 » Sun Nov 12, 2017 3:09 pm

Hello,

I was wondering if anyone knows how to cancel my ADSL service?

I've logged-in to my user account and I can't seem to find this option anywhere.

I'm trying to avoid phoning Exetel, and I'm unsure of the turn-around time for answering emails, so I'm hoping that there is another method of cancelling my service that is simple and fast.

I'm not on a contract, and I'm not using the service anymore so I'd like to cancel it ASAP

Thanks.

Sharon.

AroshJ
Exetel Staff
Posts: 377
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: How do I cancel my service?

Post by AroshJ » Sun Nov 12, 2017 10:19 pm

SR1 wrote:Hello,

I was wondering if anyone knows how to cancel my ADSL service?

I've logged-in to my user account and I can't seem to find this option anywhere.

I'm trying to avoid phoning Exetel, and I'm unsure of the turn-around time for answering emails, so I'm hoping that there is another method of cancelling my service that is simple and fast.

I'm not on a contract, and I'm not using the service anymore so I'd like to cancel it ASAP

Thanks.

Sharon.

At present, in order to cancel an ADSL service you have to contact Exetel. Feel free to drop us an email with your service details as that will be the ideal method for you to proceed with this. Make sure to use your registered email address to raise this concern and you may send the email to residentialsupport@exetel.com.au.

SR1
Posts: 6
Joined: Fri Jan 19, 2007 12:31 pm

Re: How do I cancel my service?

Post by SR1 » Mon Nov 13, 2017 12:02 am

Thank you Arosh.

I have sent an email to the address you have provided.

Do you know how long it will take before the ADSL service is switched off.

Sharon.

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KavindaS
Forum Admin
Posts: 1825
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: How do I cancel my service?

Post by KavindaS » Mon Nov 13, 2017 4:04 pm

SR1 wrote:Thank you Arosh.

I have sent an email to the address you have provided.

Do you know how long it will take before the ADSL service is switched off.

Sharon.
Hi Sharon,

You need to provide 30 days prior notice before cancelling the service according to the terms and condition. Therefore you service will be cancelled exactly after 30 days from the requested date. Update here with the ticket reference number you have received and I will place the cancellation.

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