Case 14915920

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tez1
Posts: 9
Joined: Thu May 02, 2019 9:04 am

Case 14915920

Post by tez1 » Fri May 31, 2019 6:46 pm

Hi team

Could I get a update via PM or email regarding my above case?
It's for a credit for the refund of the modem and postage costs.

I've emailed residentailsales and billing however have not had a response back

Thanks

rehanj
Exetel Staff
Posts: 535
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Case 14915920

Post by rehanj » Sat Jun 01, 2019 4:56 pm

tez1 wrote:
Fri May 31, 2019 6:46 pm
Hi team

Could I get a update via PM or email regarding my above case?
It's for a credit for the refund of the modem and postage costs.

I've emailed residentailsales and billing however have not had a response back

Thanks
Thanks for reaching out to us, apologies for the delay in getting back to you. I have Escalated your query internally to the Exetel Billing Team, and a response will be made available to you shortly.

sankap
Exetel Staff
Posts: 24
Joined: Thu Apr 04, 2013 2:52 pm
Location: Sydney

Re: Case 14915920

Post by sankap » Mon Jun 03, 2019 9:19 am

tez1 wrote:
Fri May 31, 2019 6:46 pm
Hi team

Could I get a update via PM or email regarding my above case?
It's for a credit for the refund of the modem and postage costs.

I've emailed residentailsales and billing however have not had a response back

Thanks
Hi,

Sorry for the delay in getting this arranged.
We will organize this credit today and you will get a confirmation by email within the day.

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