Ticket # 15691617 - no response

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Polostorm
Posts: 3
Joined: Sat Aug 29, 2009 7:01 pm
Location: Parramatta NSW

Ticket # 15691617 - no response

Post by Polostorm » Tue Aug 13, 2019 4:14 am

Hi Exetel,

I've been with Exetel since 2009, but my ever reducing ADSL download speed dropping to a laughable 0.5Mbps was the last straw to continue.

I've emailed Exetel a cancellation request on 21/07/2019 and received a reply with ticket reference 15691617 on 23/07/2019, confirming the request was "forwarded to another team".

22 days later, still no response. It'll be my 28 days cancellation notice on 20/08/2019.

Since then, I've been debited $49.90 on 01/08/2019.

Please advise of progress status and the prorata refund of unused period, as my cycle is from 14th to 13th. Thanks.

judep
Exetel Staff
Posts: 526
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Ticket # 15691617 - no response

Post by judep » Tue Aug 13, 2019 4:15 pm

Hi,

Apologies for the delay in getting back to you with regards to the cancellation request. I have advised our Customer Care Team to get in touch with you as soon as possible to assist with the cancellation and to advice you on the requested information. Therefore they will contact you shortly via the same email thread. REF#15691617

Apologies for any inconvenience caused by this issue.

Thanks

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