Cancelling NBN plan

Note: For official invoice and billing responses use billing@exetel.com.au
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alithea
Posts: 9
Joined: Sat Sep 22, 2007 12:25 pm
Location: NSW

Cancelling NBN plan

Post by alithea » Sat Oct 05, 2019 4:16 pm

Hi, I've moved and have had 2 connections for a while. Now I need to cancel the NBN account at my old address. I couldn't find any way to cancel the account online which is weird as I would have thought it was a common thing these days? I have emailed residential support, but haven't got a response yet, only the automated one.

2 questions:
1. How long does it take to hear back from billing?
2. Is there a way I can do the cancellation online through my exetel?

my case number is #16150448#

Dushyanthan
Exetel Staff
Posts: 121
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Cancelling NBN plan

Post by Dushyanthan » Sat Oct 05, 2019 9:42 pm

We have replied to the email which you sent to us. Ref:16150448

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