Weekly Billing

Note: For official invoice and billing responses use billing@exetel.com.au
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Mick.G
Posts: 10
Joined: Mon Mar 18, 2019 1:36 pm

Weekly Billing

Post by Mick.G » Fri Nov 29, 2019 11:14 am

Why is it i get a little bill the week after i pay my bill. is this some sort of scam you have running just to be able to charge me an extras $10 !!
Exetel.png
Exetel.png (7.47 KiB) Viewed 71 times
this $1.60 can't be held of to next bill ?
I know it is only a small amount , it is the principle of you're shady doing's
As of my experience here , Exetel is not happy unless they get to charge me a $10 Dishonor payment.
Please rectify you're unsavory ways.

rehanj
Exetel Staff
Posts: 577
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Weekly Billing

Post by rehanj » Fri Nov 29, 2019 4:47 pm

Mick.G wrote:
Fri Nov 29, 2019 11:14 am
Why is it i get a little bill the week after i pay my bill. is this some sort of scam you have running just to be able to charge me an extras $10 !!
Exetel.png
this $1.60 can't be held of to next bill ?
I know it is only a small amount , it is the principle of you're shady doing's
As of my experience here , Exetel is not happy unless they get to charge me a $10 Dishonor payment.
Please rectify you're unsavory ways.
Hi, thank you for your feedback and our apologies for your poor customer experience. I have escalated your query internally with the Exetel Billing Team, and a response will be made available to you shortly.

sankap
Exetel Staff
Posts: 26
Joined: Thu Apr 04, 2013 2:52 pm
Location: Sydney

Re: Weekly Billing

Post by sankap » Mon Dec 02, 2019 4:53 pm

Mick.G wrote:
Fri Nov 29, 2019 11:14 am
Why is it i get a little bill the week after i pay my bill. is this some sort of scam you have running just to be able to charge me an extras $10 !!
Exetel.png
this $1.60 can't be held of to next bill ?
I know it is only a small amount , it is the principle of you're shady doing's
As of my experience here , Exetel is not happy unless they get to charge me a $10 Dishonor payment.
Please rectify you're unsavory ways.
Hi Mick,
Please PM me your service number/customer ID or ticket number, so I can look in to why this invoice was sent out to you.

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