Late fee before due date

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Mick.G
Posts: 15
Joined: Mon Mar 18, 2019 1:36 pm

Late fee before due date

Post by Mick.G » Wed Jul 29, 2020 11:27 am

G'Day all

My issue is that i got my bill on Jul 25, 2020, that is due on 10 of August .And now on the 28 June i have been charged a $10 fee !!! ,
I am not late paying this bill, but still charged .

sankap
Exetel Staff
Posts: 30
Joined: Thu Apr 04, 2013 2:52 pm
Location: Sydney

Re: Late fee before due date

Post by sankap » Wed Jul 29, 2020 12:56 pm

Hi Mick,

Usually these $10 dishonour fees are billed after a payment had failed to honour.
That is, the $10 you see now, should be for a payment issue you had with the previous bill.

Please do PM me your customer number or invoice number so I can have a look if that was the case.

Mick.G wrote:
Wed Jul 29, 2020 11:27 am
G'Day all

My issue is that i got my bill on Jul 25, 2020, that is due on 10 of August .And now on the 28 June i have been charged a $10 fee !!! ,
I am not late paying this bill, but still charged .

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